Urgent Help Needed: Understanding KPO Services and Market Trends in India

Dear All,

I am in a very urgent situation to prepare a business analysis regarding KPO services offered in India. Can anyone help me with the following points:
- What is KPO?
- What are the services offered in India in KPO?
- What is the market trend and availability of business?

In short, it would be very useful if I could get as much information as you seniors can provide me.

Regards,
Gaju.

Hi,

KPO is the short abbreviation of Knowledge Process Outsourcing. It refers to a series of high-value-added procedures where the objectives are directly dependent on skill set, knowledge, and expertise. KPO involves the implementation of a high level of expert subject knowledge. KPO has a highly skilled and expert workforce.

The future of KPO seems very positive as it is not limited to IT or ITES services but includes a range of services such as market research, legal research, clinical research, and so on. According to one research prediction, India is projected to capture 70% of the KPO market share by 2010. An outsourcing company, Evalueserve, notes that the global KPO market is expected to grow at a cumulative annual growth rate of 46% from $1.2 billion in 2003 to $17 billion in 2010.

Currently, a KPO in India is delivering its services in the areas of R&D, Data Analysis, Training & Development, Business and technical analysis, Writing and content development, Medical services, IP research, and Learning solutions.

Hope this information helps you. You can also visit the website: www.kpoexperts.com.

Take care.
Rgds,
Shalini

You are most welcome, Gajendra. Do visit the website as it contains loads of information on the KPO industry. All the best!

Dear Shalini,

That was really very informative. I am sure most of us are still unaware of KPO. This information will be helpful for all.

Thank you very much!

Narendra