Gaining Cooperation
Gaining the cooperation of others can be difficult. Give a specific example of when you had to do that and what challenges you faced. What was the outcome? What was the long-term impact on your ability to work with this person? Describe a project you were responsible for that required a lot of interaction with people over a long period of time.
Working Closely with Others
Tell me about a course, work experience, or extracurricular activity where you had to work closely with others. How did it go? How did you overcome any difficulties?
Handling an Angry Customer
Give me a specific example of a time when you had to address an angry customer. What was the problem, and what was the outcome? How would you assess your role in defusing the situation?
Process Improvement Suggestion
Tell me about a suggestion you made to improve the way job processes/operations worked. What was the result?
Significant Presentation or Idea
Describe the most significant or creative presentation/idea that you developed/implemented.
Creating a Risky Process or Program
Tell me about a time when you created a new process or program that was considered risky. What was the situation, and what did you do?
Adapting to Various Situations
By providing examples, demonstrate that you can adapt to a wide variety of people, situations, and/or environments.
Decision Making Under Pressure
Tell me about a decision you made while under a lot of pressure.
Decision Making Without Procedures
Give me an example of a time when there was a decision to be made and procedures were not in place. What was the outcome?
Effective Leadership Qualities
What are three effective leadership qualities you think are important? How have you demonstrated these qualities in your past/current position?
Using Persuasion
Describe a situation in which you were able to use persuasion to successfully convince someone to approach things your way. What level was the person you had to persuade?
Exceeding Job Requirements
What have you done in your present/previous job that goes beyond what was required?
Resolving Differences of Opinion
Tell me about a time when you had to resolve a difference of opinion with a co-worker/customer/supervisor. How do you feel you showed respect?
Handling Differing Values and Beliefs
Describe the way you handled a specific problem involving others with differing values, ideas, and beliefs in your current/previous job.
Listening and Displaying Compassion
Describe a work situation that required you to really listen and display compassion to a co-worker/employee who was telling you about a personal/sensitive situation.
Providing Feedback
Can you recall a time when you gave feedback to a co-worker who was unaccepting of others?
Cultural Sensitivity
Can you recall a time when a person's cultural background affected your approach to a work situation?
Handling Ethical Challenges
Tell me about a specific time when you had to handle a tough problem that challenged fairness or ethical issues.
Gaining the cooperation of others can be difficult. Give a specific example of when you had to do that and what challenges you faced. What was the outcome? What was the long-term impact on your ability to work with this person? Describe a project you were responsible for that required a lot of interaction with people over a long period of time.
Working Closely with Others
Tell me about a course, work experience, or extracurricular activity where you had to work closely with others. How did it go? How did you overcome any difficulties?
Handling an Angry Customer
Give me a specific example of a time when you had to address an angry customer. What was the problem, and what was the outcome? How would you assess your role in defusing the situation?
Process Improvement Suggestion
Tell me about a suggestion you made to improve the way job processes/operations worked. What was the result?
Significant Presentation or Idea
Describe the most significant or creative presentation/idea that you developed/implemented.
Creating a Risky Process or Program
Tell me about a time when you created a new process or program that was considered risky. What was the situation, and what did you do?
Adapting to Various Situations
By providing examples, demonstrate that you can adapt to a wide variety of people, situations, and/or environments.
Decision Making Under Pressure
Tell me about a decision you made while under a lot of pressure.
Decision Making Without Procedures
Give me an example of a time when there was a decision to be made and procedures were not in place. What was the outcome?
Effective Leadership Qualities
What are three effective leadership qualities you think are important? How have you demonstrated these qualities in your past/current position?
Using Persuasion
Describe a situation in which you were able to use persuasion to successfully convince someone to approach things your way. What level was the person you had to persuade?
Exceeding Job Requirements
What have you done in your present/previous job that goes beyond what was required?
Resolving Differences of Opinion
Tell me about a time when you had to resolve a difference of opinion with a co-worker/customer/supervisor. How do you feel you showed respect?
Handling Differing Values and Beliefs
Describe the way you handled a specific problem involving others with differing values, ideas, and beliefs in your current/previous job.
Listening and Displaying Compassion
Describe a work situation that required you to really listen and display compassion to a co-worker/employee who was telling you about a personal/sensitive situation.
Providing Feedback
Can you recall a time when you gave feedback to a co-worker who was unaccepting of others?
Cultural Sensitivity
Can you recall a time when a person's cultural background affected your approach to a work situation?
Handling Ethical Challenges
Tell me about a specific time when you had to handle a tough problem that challenged fairness or ethical issues.