Hey buddy, thanks for showing your interest in my problem!!!
I'm working as an HR professional in an import-export and trading company of embroidery machines.
Now, in my company, there are two divisions. One is the official suit, and the other is the service station where we have around 27 engineers working on a 24-hour helpline service. They attend calls regarding any failures or problems with the embroidery machines since we provide a one-year warranty service to our clients who purchase these machines. So, during this one year, they can call us at any time if they encounter any issues covered under the warranty.
The current issue we are facing is that the market is experiencing a recession. Consequently, the management is considering measuring the efficiency of the working engineers to make decisions on cost-cutting and potentially letting go of engineers with poor performance.
Please assist me in creating a system through which I can measure the efficiency of each person working in the company and make informed decisions on who is efficient and who is not.
Please help me!!!!
Thank you!!!!