How Important Is An HR Helpdesk For A Large Employee Force?

Hi,

In todays ever expanding companies, where employees are hired at a fast pace, and the attrition rates are high. It is becoming very important to have a constant communication channel between the employee and the employer.

HR Helpdesk is a beneficial service tool which acts as a bridge between the Employer and the employee, Most IT Companies use web portals, Intranet or Sharepoint based systems to remain in touch with their employees, some even use the web based HRIS Systems, but the difference which a voice based interaction can do to the relationship is much better than emails or web.

We "Open Mind Services Limited" are into creating this HR Bridge and using HR Helpdesks to improve the Employer Employee relation and also reduce the overall HR Costs.

Your comments/suggestions and queries are most welcome.

Regards,

Naveen Gulati

[Login to view]

Open Mind Services: Web Management Services, Patient Relationship Management/ Disease Management (KPO), Employee Services Management (KPO), Vendor Management Services, Lead Generation Services, Helpdesk Management Services,IT-Asset / Hard AssetManage

It is a good initiative but avoid all computer savy and try to have personal interactions. Even though it is painful but better this type of initiative requirements should come from the employees only hence better to have a open house. Give the agenda one week in advance and have a open house, take the inputs, short list, identify some core committee members and initiate.
If only HR is involved then the very purpose of this initiative may not be completed hence try to inititiate differently. The buy in and involvement of majority of employees may add value.
Regards - kamesh

Thanks for your inputs Kamesh,
We have observed while doing such projects for various companies that employees start loving it because of its ease, approachability and over the call instant solution. Moreover the dissemination of information is just from one source and that is the helpdesk, so whatever info from the helpdesk (about the policies or otherwise) which goes out, has the onus of it being right.
Companies on the other hand benefit be increasing the HR Manager to employee ratio and giving all transactional related info to one source.
Regards,
[Login to view]