How To Make A Training Program?

Hello to all members,
If anyone could please help me by giving inputs in designing a training program model for the call centre training (English speaking & presentation skills), as well as interviewing skills across all functions ? Also if anyone could update me that which organisations are handling these type of training programs?
In case if anyone has a training program readily availabel then please send it across to me, I would really be thankful for that.
Regards

Hi,
When you start training programme there are two aspects one is in most of the companies HR will give training directly to there employees or you can organise training from out side.
Speak to departmental heads in which area they need training for the team and also collect feed back from employees in what area they need to have training match it with organisational need and decide which one you feel important then discuss with your higher authority.
Hope this will serve your purpose a little
Good luck