Designing Effective Call Center Training: Seeking Advice on English, Presentation, and Interview Skills

Hello to all members,

If anyone could please help me by giving inputs on designing a training program model for call center training (English speaking and presentation skills), as well as interviewing skills across all functions? Also, if anyone could update me on which organizations are handling these types of training programs?

If anyone has a training program readily available, please send it across to me. I would really appreciate that.

Regards

Hi,

When you start a training program, there are two aspects. In most companies, HR will provide training directly to their employees, or you can organize training from outside. Speak to departmental heads to determine the areas where training is needed for the team. Also, collect feedback from employees on the areas where they need training. Match this with organizational needs and decide which aspect you feel is more important. Then, discuss this with your higher authority.

Hope this will serve your purpose a little.

Good luck.