Seeking Help with HR Documentation for ISO 9001:2008 Certification Process

Hi, our company is going to be ISO certified (9001:2008). Can you kindly assist me in obtaining the documentation or process list related to the HR domain for this certification?

Thanks,

During an External Audit, auditors will ask you to produce the following documents:

Clause 4: Records for Effective Planning

4.2.1 Records determined by the organization which are necessary to ensure effective planning, operation, and control of processes.

Clause 5: Management Review Records

5.6.1 Records of Management review.

Clause 6: Resource Management

6.2.2 Records of education, training, skills, and experience of your personnel who are responsible for Quality.

Clause 7: Product and Process Records

7.1 Records of evidence that realization processes and product meet requirements.

7.2.2 Records of the review of customer requirements and follow-up actions.

7.3.2 Records of design and development input.

7.3.4 Records of design and development review.

7.3.5 Records of design verification actions.

7.3.6 Records of design validation actions.

7.3.7 Records of design changes and results.

7.4.1 Records of the evaluation of suppliers.

7.5.2 Records of special process validations.

7.5.3 Records of the unique identification of the product (traceability).

7.5.4 Records of lost, damaged, or unsuitable customer property.

7.6 Records of the basis of calibration used when no traceable standards exist.

7.6 Records of the results of calibration.

7.6 Records of the assessment of the product when calibration is out of tolerance.

Clause 8: Audit and Nonconformity Records

8.2.2 Records of internal audits.

8.2.4 Records of person(s) authorizing the release of the product to the customer.

8.3 Records of the nature of nonconformities and subsequent actions.

8.5.2 Records of the results of corrective action taken.

8.5.3 Records of the results of preventive action taken.

The clause applicable to the HR domain is Clause 6 "Resource Management."

Hope you will take the help of some external agency that can guide you through the entire process of ISO 9001:2008 certification.

Thanks and regards,

Aniruddha

In brief, it consists of four details as follows:

1. Procedure Manual
2. Quality Manual
3. Work Instructions
4. Forms

Regards,
ASK

Understanding ISO 9001:2008 in the HR Domain

ISO 9001:2008, or Quality Management System, has a system approach. You cannot define the boundaries or separate out one function from the other. There are interlinkages; for example, if a worker on the shop floor is not aware of the quality policy of the company, it will be a non-conformance in Training and Development (Employee Awareness). Similarly, if competencies are not identified for a worker whose work can affect quality, it will again be a non-conformance in the HR domain.

So, in general, clause 6 (Resource Management) is applicable to HR.

Key HR Documentation for ISO 9001:2008

Specifically, the HR department has to maintain the following documents:

1. Training and Development Process/Procedure
2. There shall be some method of identifying training needs of all concerned (Training Need Analysis).
3. There shall be a training Calendar (Training Plan).
4. Training Feedback shall be recorded.
5. Training Effectiveness shall be measured.
6. A Skill Matrix shall be prepared (mentioning the competencies required for different positions).
7. Training Modules (Presentations or documented evidence).

Other than this, the work related to the HR department includes creating awareness of the quality policy by displaying it at prominent places, displays at the shop floor like layout, safety slogans, exits, other information, etc.

8. All legal and statutory requirements applicable to your industry.

These are a few important things you need to do.

Regards,
Rooprajinder Singh

Understanding ISO 9001 Quality Standard

The training will allow participants to understand how the ISO 9001 quality standard can improve your current Quality Management Systems (QMS). It has been designed to help demonstrate commitment to quality and customer satisfaction, as well as continuously improving your internal QMS system.

Objective of the Training

The objective of the training is to provide participants with an overview of the purpose and requirements of ISO 9001:2008 as a tool for business improvement.