How Do You Choose a Star Performer Without Manager Bias in an E-commerce Setting?

Rewards and Recognition Program Suggestions

We are an e-commerce company (Brand Merchandising company and Online stores). We have employees in different fields, such as Sales, Supply Chain Management (Operations), Business Development, IT, HR, and Finance.

Kindly suggest what criteria are used for identifying the star performer of the month in each department.
- How can we avoid manager's bias while identifying the star performer?
- Is there any form or format used to determine the best performer?

Kindly suggest.

Regards,
Indhu

In addition to the contribution made by Peer Mohamed Sardhar, here are my suggestions to identify biases.

- The star performer award may be finalized based on the best performer by the scorecard.
- Ensure that each team member can explain the performance metrics by which they are being measured.
- Manage transparency to avoid any dissonance later.
- Identify the best performer and the one who shows the most improvement. This would keep everyone motivated.
- Maintain an open-door policy and two-way communication to keep your listening systems active. Feedback on the process is the best way to develop it.
- Identify gray areas such as work allocation, record-keeping, mentoring, and other contributing factors to the award. Watch out for any patterns repeating in the nominations. You will be able to identify the thought process of the manager if you observe this for a while.
- Review the low performers and the options provided to help them improve.
- Arrange for shadowing, presentations, and other activities by the best performers. This would groom them for higher-level roles and identify any tardiness.

Thank you.