High Attrition and Absenteeism in My Team: How Can I Address This Issue?

Hello Friends,

I am currently working as a Team Leader and handling a group of 70 employees in an MNC Company. Today, the attrition and absenteeism rate in my work group is too high. I don't know the exact reason behind it; it may be related to the salary structure. I need some help with this issue. I want to know how I can address it and what factors I should consider.

Awaiting your reply!

Regards,
Shahid

Hello Shahid:

I am currently working as a Team Leader and handling 70 employees in a work group at an MNC Company. That seems like too many employees for one team leader. Today, the attrition/absenteeism rate in my work group is too high. How high is it? I don't know the exact reason behind it; it may be related to the salary structure. Have you asked each team member why they were absent? I need some help with this. All team leaders should be as honest as you are. I want to know how I can address this issue. The secret is a four-letter word that all leaders know... TALK.

What are the things I should take into consideration? You need to talk to each team member, and each team member needs to know what is expected of them and why.

Bob Gately, PE, MBA
gately@csi.com

Hi Shahid and other friends in BPO,

I am conducting research in the crucial area of HR in BPO, focusing on issues such as attrition, training, and retention. If those of you involved in this industry can assist me in delving deeper, I assure you that my study will yield industry-specific solutions.

If you are willing to collaborate, please let me know.

Thank you,
Regal

I think that rather than perceiving things on your own, you should hold an open meeting, interact with them, and seek out the problem.

I had the same problem. A very simple counseling session with the operations manager resolved 50% of the issue. Now, uma.

An Addon to what Bob has already said:

I am sure you would be aware of COPC. You may also implement the good practices outlined below:

- Coming late/leaving early up to 4 hours is not an issue.
- Only unscheduled leaves affect production.
- The immediate supervisor/manager shall visit the employee at his home in case of prolonged leave/absence.
- More than 3 unscheduled offs in a quarter can become a barrier to incentives.
- Finally, COPC is not a cure for lack of employee satisfaction/organizational weaknesses. Therefore, at the onset and on a regular basis, follow Bob's advice of communicating with your employees.

Surya

Hi Regal,

I am working for a BPO (medical transcription). Maybe I can help you with your research study.

Hi, I am Sree,

I am working as a Secretary of Head HR. I am not getting HR admin and HR reports properly. Can I get one good template or idea to follow up on a regular basis.

Hello Friends, I am currently working as a Team Leader and handling a group of 70 individuals in an MNC Company. Today, the attrition/absenteeism rate in my work group is too high. I don't know the exact reason behind it; it may be related to the salary structure. I need some help with this issue. I want to know how I can address this situation and what factors I should consider.

Looking forward to your reply.

Regards,
Sandip Patil