Dear Friends working in HR and other fields, with my experience to date, let me guide you regarding late coming and grace period etiquette.
Importance of Punctuality in the Workplace
As a company, we need to present ourselves on time to customers and strictly adhere to office timings as specified. We cannot know if a person is waiting for the clock to strike 9 to call our office and discuss something with Mr. X or if someone is waiting at reception to be guided.
When a company like CITEHR LTD gives official timing as 09:00 AM to 06:00 PM, it is understood unofficially that every employee needs to be present at the workplace and ready at 09:00 AM. It is not just about punching the time/attendance card at 09:00. I have seen employees punching the card at 08:55, then going to the restroom to comb hair, apply lipstick, makeup, visit the pantry, and chat with colleagues, finally ending up ready at the workplace around 09:20. Does this make sense? No. The time at which you are ready at the workplace really does make a big impression of your punctuality trait, which portrays you as a successful candidate for promotions.
Unofficial Expectations for Arrival Time
Unofficially, you are expected to reach CITEHR LTD around 08:40 or 08:50, dispose of any accessories, dresses like overcoat, helmet, go to the restroom to comb, apply makeup, tuck in your shirt, etc., and be ready by 9. Now you understand why we feel frustrated when the EB/TELEPHONE BILL COUNTER does not open promptly at 9. The delay affects the service, leading to dissatisfied customers waiting outside the counter, potentially resulting in a loss of clients.
Unofficially, you are expected to arrive at 08:40 AM and depending on your preparation, be ready at your workplace at 09:00 sharp. While some companies explicitly state the readiness time as 09:00, in my career, I have always arrived well in advance and been ready well before time.
Understanding the Grace Period
Companies do provide a grace period for unexpected circumstances like traffic jams, punctures, train delays, etc. However, this grace period is for rare cases and not for daily occurrences. In the case of Cynthia, not all staff need to arrive by 09:30; they should be present at 09:00. Only some staff who encounter unexpected circumstances can utilize the grace period. The half-hour grace period is there, and if someone consistently disregards it, appropriate actions need to be taken. Rules are rules; just like you wouldn't argue with the police for not wearing a helmet, one must understand the importance of time and the grace period provided.
It is essential to understand that rules are in place to ensure everyone follows them, even if not all employees comprehend this concept.
Regards,