Dear All,
I am with a .com industry now, in client servicing vertical, working as training co-ordinator,
We use to organise refresher trainings on our services to give them knowledge about services,
How to convince client, what are benefits of our services etc..
Basic knowledge they hav already as new recruit undergo to induction training what is 7 day long,
then they start working,
Here my concern is that in last some weeks we are noticing drastic decrease in attendance,
perhaps they losing interest in refresher, or they are thinking that they know all,,
So kindly help me how we can improve trainings?????
and what could be the possible reasons which r responsible for their disinterest??
Again i would like to clear that they gone through the basic trainings, they have started working on the same services, now we are organizing refreshers where we facing this issue,, where senior person are suppose to talk about the services, so that they can talk with more conviction,
Regards
Meetu Singh
I am with a .com industry now, in client servicing vertical, working as training co-ordinator,
We use to organise refresher trainings on our services to give them knowledge about services,
How to convince client, what are benefits of our services etc..
Basic knowledge they hav already as new recruit undergo to induction training what is 7 day long,
then they start working,
Here my concern is that in last some weeks we are noticing drastic decrease in attendance,
perhaps they losing interest in refresher, or they are thinking that they know all,,
So kindly help me how we can improve trainings?????
and what could be the possible reasons which r responsible for their disinterest??
Again i would like to clear that they gone through the basic trainings, they have started working on the same services, now we are organizing refreshers where we facing this issue,, where senior person are suppose to talk about the services, so that they can talk with more conviction,
Regards
Meetu Singh