Facing High Attrition in BPO? What Steps Can We Take to Turn It Around?

Hi all, I am working with a domestic BPO, and in the last month, there has been a significant increase in attrition. Could anyone suggest steps I can take to reduce this attrition?

Thank you.

As you mentioned, in the last month there was a huge attrition, it means something went wrong. As an HR professional, you need to investigate or probe the reasons for the sudden exit of employees. Get to the root of the problem and discuss with management to resolve the issues. Try to resolve the issues in favor of employees to the extent possible.

Your query is incomplete. If you can provide more details, the seniors on the forum can advise much better.

Without knowing what happened last month (for example, if any new BPO company started its operations in Delhi), it is not possible to provide a solution. It would be like telling someone how to get to Delhi without knowing where they are starting from.

Have a lovely day.

Regards