Case Study: How Bronson Insurance Group Navigated the Shift from Paper to Digital

Caselet 1

COMPANY BACKGROUND

The Bronson Insurance Group was originally founded in 1900 in Auxvasse, Missouri, by James Bronson. The Bronson Group owns a variety of companies that underwrite personal and commercial insurance policies. Annual sales of the Bronson Group are $100 million. In recent years, the company has suffered operating losses. In 1990, the company was heavily invested in computer hardware and software. One of the problems the Bronson Group faced (as well as many insurance companies) was a conflict between established manual procedures and the relatively recent (within the past 20 years) introduction of computer equipment. This conflict was illustrated by the fact that much information was captured on computer, but paper files were still kept for practical and legal reasons.

FILE CLERKS

The file department employed 20 file clerks who pulled files from stacks, refilled used files, and delivered files to various departments including commercial lines, personal.

Please reply to my question and assist me with my assignment.

Technology Implementation Recommendation

1. What do you recommend? Should the company implement one of the new technologies? Why or why not?

Operations Analyst Observation

2. An operations analyst suggested that company employees shared a "dump on the clerks" mentality. Explain.

Regards.

Dump on the Clerk's Mentality

"Dump on the clerk's mentality" refers to the idea that the company loads the most amount of work on the lowest rank of employees. It highlights that employees with the least amount of power in an organization face the greatest amount of work, encounter institutional barriers to alleviation of their condition, and experience the greatest amount of disrespect. The notion of "dumping on the clerks" helps to bring to light the silenced condition of many in the specific organization.

When company employees feel this, it can profoundly impact morale and the climate of the workplace. Those in positions of power should heed such an assessment for many reasons. Staff burnout and turnover in an atmosphere that "dumps on the clerks" is high, and those who remain foster a great deal of negativity towards their authority figures as well as towards the company and co-workers.