Curious About Six Sigma in HR? Let's Explore Its New Role in Human Resources

Hi, everybody. Can anyone provide information on the Six Sigma concept in HR, which has recently been introduced in HR practices?

Dear Alphabet and Numerical, please find attached the Six Sigma concept as requested. Thank you.

Regards

Excellent basic narration about Six Sigma. If you could explain in detail about all the tools of Six Sigma, it would be very good.

Thank you.

Application of Six Sigma in HR

Application of Six Sigma in HR is a bit different and more difficult compared to other areas that are easily amenable to measurement. The concept is particularly useful where repetitive tasks are involved and aims to reduce delays, errors, or losses in the process.

When we think of HR processes, one item that immediately comes to mind is the HR response time in dealing with employee requests or grievances. Let's say the target is that the response time is fixed as 'TODAY ITSELF,' meaning any employee application that comes to HR would be dealt with and replied to on the same day. Hence, there will be nothing pending for the next day. Such prompt service will be appreciated and would go a long way in enhancing employee satisfaction.

However, a word of caution! Since we essentially deal with human beings, they cannot be reduced to mere numbers, and such an approach could be counterproductive.

Regards,
KK