Need Help Starting a BPR Report: What Should I Include and Consider?

Assistance Needed for BPR Report Preparation

I am working as a Human Resource Assistant in a PRINTING and PACKAGING company. I have one project, and it is related to BPR. I have some data like the PROCESS FLOW of every department, the CURRENT MANPOWER, and some of their workloads. Can someone help me or advise me on how I can start preparing a BPR report? What other information is needed and the manner of preparing it? What are the things needed to consider before preparing a BPR report?

Thank you.

Regards,
Jar Arcilla

Could you kindly tell me what you know about BPR and why you are doing the project? What are the project's aims and objectives?

Have a nice day.

Regards,
Simhan

"It is never too late to learn or improve oneself"

Dear Sir Simhan,

To tell you honestly, this is the first time I have encountered BPR. I am interested in learning more about this process, not only because it is required for my project but also for my personal growth. We aim to review the process flow of every department, identifying any unnecessary processes, duplication of work, and determining if we need to add or remove certain processes in our flow.

I truly appreciate your assistance, Mr. Simhan. I look forward to hearing more from you on this matter.

Regards,
Jar

Then kindly read some of the material available at http://www.google.co.uk/#sclient=psy...mp;amp;bih=476. If you have a process flow chart of any process and can attach it here, then I will take a look and give you some idea.

Have a nice day.

Regards,
Simhan

Thank you, Sir. Tomorrow, I will be sending you the sample of our process flow. It is still a study from our company on re-engineering; that's why I am also eager to learn and push this project. As I've mentioned, we are targeting various factors like checking the duplication of work, converting some processes into automated (IS Programs), studying workload to control overtime in certain departments, and also if we can cut some expenses. These are the things that I am considering in my project.

Regards,
Jar

Thank you, sir. However, as I've mentioned in this thread, this management approach is new to me. That's why I'm seeking further advice or guidance on preparing a BPR report or how to deliver the targets in a report or analysis. Looking forward to your advice.

Regards,

I strongly suspect Business Process Re-engineering is a specialized area of work and requires the input of a specialist. You may be better off preparing a business case for management to argue for contracting a specialist to come in and assist you. The beauty of that idea is that you can work with the contractor to understand the process and increase your skill levels at the same time.

Whilst you can ask for theoretical help here, the reality is that CiteHR members do not know how your organization works, nor do we work there. So, I think it would be very difficult to give you any practical help in this regard.

Thank you, sir. Anyway, maybe some of the experts I've talked with earlier might have some additional information. I'll just send them the sample process flow and hope that they can give me more ideas and suggestions.

Regards,
Jar

Process Flow Attachment

Please find attached the sample process flow that I prepared. This covers the entire process from acquiring the job order from the Sales department, to Customer Service, Planning for Production (board availability), Pre-Press (Design), Production, and finally Shipping. I have also attached the process flow of our Pre-Press (Design) Department. I hope this will help.

Thank you and regards,
Jar

Thank you for the advice. At the moment, we are not planning to hire an external consultant for this matter. I am handling this project myself and seeking advice, suggestions, and some help from experts. Should we decide to proceed with this project that requires an external consultant, I will consider your advice.

Thank you.

Jar

Dear Mr. Punya! Thanks for that wonderful introduction! We are in the industry of carton printing and packaging. What I aim to achieve with this project is to determine if there is a need to change the process flow, identify any unnecessary processes or manpower involved in one process, check for duplications of work, and explore how it can help in cost-cutting in some ways. These are the initial things I am considering in this study. I'm looking forward to any ideas, suggestions, or tips you can share on this subject. Thank you.

Jar

Dear Jar, please let me know where you are based. Did you get my email? I have had a brief look at your files. In the Pre-Press planning process, in the Zund column "Mock-up Sample" is the start of the process. I wonder why they make samples without being asked!

Similarly, in the Sales Dept flow chart, I wonder why Delivery Commitment/Reschedule in the Customer Services Dept is required, as there is no incoming loop.

Using the 5W and 1H Process

You need to question the need for steps in the process using the 5W and 1H process. While working as an Industrial Engineer in the FMCG industry and also in the electronic industry, I had used the 5W and 1H method in improving processes. "Using the Five W's and One H Approach to Six Sigma" gives a good explanation of that.

Also, kindly see "The CPS: A Guide to Process Mapping." It contains a good guide for process mapping.

Have a nice day.

Regards, Simhan

Dear Mr. Simhan, Just now I checked your mail, and I'll reply to it later. Our company is based in Saudi Arabia. For the ZUND column, the mock sample is the end product that will be sent to the customer. The input there (ZUND) will be the "sample box or Quotation w/ outline drawing of the dimension of the box" from the customer. It will then be analyzed by the sample maker, who will draw an outline in the ZUND Machine and cut it there to produce an end product of a "MOCK SAMPLE BOX."

In the sales, I just put that process there (Delivery commitment) since the ORDER TO PROCEED will be coming from the CUSTOMER SERVICE dept., so I just put that process under that column.

Anyway, sir, I will also reply to your mail for some more info. Thank you very much!

Regards,
Jar

BPR is a type of project where experts bring about consistency and relevance in various business aspects and activities to reduce time and cost, maintain quality standards, serve customers appropriately, and achieve organizational objectives. The above explanation is very theoretical, but it is worthwhile to work on BPR with a specific concept in mind.

Regards,
Devendra

Dear Jar, you are implementing BPR for the first time, which is excellent. This concept has a rich history - even back in the 1900s, companies like Ford in the USA were pioneers in this area. In fact, we are lagging behind by a hundred years compared to others.

As you are aware, it is crucial to define the process flow of any activity with fresh perspectives, without being constrained by the existing processes. I have completed a course at a Japanese Institute, which emphasized this approach. Implementing new ideas can lead to improvements of up to 20 to 30% or even more.

Best regards

Thank you for your interest and for your advice. I am looking forward to your sharing of tips, ideas, suggestions, and information on the courses available.

Regards,
Jar

Dear Ms. Jar,

As you have a great interest in learning this reengineering process, I will share information that could help you in making this report.

Understanding Process Reengineering

Process reengineering focuses on simplification and the elimination of wasted efforts. A central idea of process reengineering is that all activities that do not add value to a product or service should be eliminated. Several jobs are combined into one. Work normally performed by a number of specialists in different functional departments can now be performed by one individual or team.

Reengineering starts with a high-level assessment of the organization's mission, strategic goals, and customer needs. Basic questions are asked, such as "Does our mission need to be redefined? Are our strategic goals aligned with our mission? Who are our customers?"

Re-engineering identifies, analyzes, and redesigns an organization's core business processes with the aim of achieving improvements in cost, quality, service, and speed. BPR is often used by companies on the brink of disaster to cut costs and return to profitability. The danger is that during this process, the company may slash its capacity for future growth. One of the hazards of BPR is that the company becomes so wrapped up in "fighting its own demons" that it fails to keep up with its competitors in offering new products or services. While American Express tackled a comprehensive reengineering of the credit card business, MasterCard and Visa introduced a new product—the corporate procurement card. American Express lagged a full year behind before offering its customers the same service.

Principle Obstacles to BPR

Principle obstacles to BPR include the fear among employees that their jobs are endangered and that years of experience will account for nothing. To overcome these apprehensions, managers must constantly communicate their plans and expectations.

How to Reengineer?

- Develop vision & strategy
- Determine customer requirements
- Set goals for the process
- Create desired culture
- Map and measure the existing process
- Develop technology solutions
- Design a reengineering process
- Implement the reengineering process

Reengineering Recommendations

• Place the customer at the center of the reengineering effort.
• Case teams must be comprised of both managers and those who will actually do the work.
• The IT group should be an integral part of the reengineering team from the start.
• BPR must be sponsored by top executives who are not about to leave or retire.
• BPR projects must have a timetable, ideally between three to six months.
• BPR must not ignore corporate culture and must emphasize constant communication.

Once all the past mistakes and resistance are identified and overcome, the successful completion of the BPR effort is very much possible.

Best Regards,

Deepak

Understanding the Efficiency Improvement Process

It is basically a thorough study of the working process, the time taken for different jobs, with an inclination to improve efficiency. This results in removing repeated actions and increasing the number of people in jobs that are bottlenecks in the whole process, or the introduction of machinery to reduce the time in those jobs.

In totality, it can result in improvements in the time taken for completion of the processes and a reduction in cost. This includes a time and action study.

This is an expert's job and can only be accomplished by people who understand the workings of the industry very well and are aware of new trends. Hence, it is better to engage consultants from the industry, as rightly pointed out by the super moderator. This will give you better results and train/educate you on how to take up similar projects in the future.

Regards,
Prithvi Pal Singh

Dear Mr. Deepak, Good day! Thanks also for the interest in following this thread. As I mentioned earlier in this thread, this process is really new to me, and I don't really have even a single idea of how to prepare such a study or report. But thanks to the HR experts who undyingly give support and help in my project. Your ideas and advice are very helpful, and I guess it will be pushing through to the advanced stages. Right now, I'm still in the study, redefining and checking the process flow. As soon as I go further in this project, I will be reconsidering your points, Sir. By the way, my title is "Mr." just for your information. Again, thank you very much, Sir. Regards, Jar

Involvement in BPR

BPR will need the involvement of people who have hands-on knowledge and who are innovative. HR personnel should identify and quickly assemble a group of such individuals. It is essential to keep external experts involved as they can provide fresh ideas for reengineering.

Once the team for each process is assembled, they should study the process and develop new reengineering models. It is crucial to keep top management involved in monitoring overall progress and to set time-bound targets. Success and improved outcomes for the company are achievable with these strategies.

Hello jararcilla, I am also working in a printing & packaging company as a quality supervisor. You can ask me any questions regarding the production department and workflow. I will be happy to help you with your project.