Effective Communication Tools: Open House, Focus Group Meetings, and Brown Bags
Open house, focus group meetings, and brown bags are excellent tools for communication. Please consider the following:
- Prepare an outline for the event, including the emails that would be sent to the employees, duration, leaders who would be addressing, and probable communication to be made through the PPT and speech.
- Identify a few concerns that are most likely to be discussed and questions to be raised. Prepare the PPT including them.
- As you work towards the event, take the pulse by identifying the common concerns and issues among your employees. Try to gauge the average enthusiasm level.
- Identify a few employees who are most likely to raise questions. It will help you prepare for the event.
- If required, meet with the managers before the event and get their inputs on any suggestions to be made by them.
- Email the employees clearly with the date, time, and venue. In case your employees work in shifts, arrange for a common time phase where employees from both shifts can attend.
- Once the event starts, make sure you listen as much as you communicate.
- Take note of the queries that need to be answered later. Respond as early as possible on this. It will help you build your credibility.
- Once the event is over, collect feedback. Identify the relevant ones to be implemented and let the rest remain for future consideration.
Regards