Strategies for Employee Recognition and Managing Expectations in Incentive Programs

ThePrence
I am the CEO of a company with approximately 100 employees. Our staff ranges from those getting a salary of Rs. 5000 per month to about 3 lac per month.

I am constantly puzzled by the fact that no matter how you pay/reward the employees, it is always considered as a right. For senior staff, it is a mixture of fixed salary + sales incentive. Some of them, at the end of the year, end up getting a sales incentive almost 100-200% of their fixed salary. For others, it ranges from 0-20%.

The incentives are calculated as per a very transparent system. Each employee virtually calculates his own incentive through the year and it's paid at the end of the year.

My problem is: Whatever we tell the person is his package - he starts to consider that his right. Many of them constantly expect that if they do well - the company will give them something EXTRA. In my opinion, if they do well, the sales incentive will shoot up anyway, so they get rewarded automatically. Why should we have to give more? And if we do it one year - then that becomes another right and expectation for NEXT year!

In the end, we end up paying lacs but still the staff feels we are not doing enough to recognize their efforts. Please suggest!!!

Thanks,

Prence
Getsie Jesse
Hi Prence,

Try offering performance benefits that are non-monetary. For example, providing family coupons for dining at a 3-star or 5-star hotel, gift coupons, or a holiday visit for a day. If the overall team performance is good, consider organizing a team outing.

It is essential to make adjustments to the non-monetary benefits and emphasize the reasons for providing these benefits. Give employees hope that if they perform better in the next year compared to the current year, they will be able to enjoy more benefits.

Regards,
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