How Can Our Call Center Create Fun and Profitable Revenue Streams Beyond Customer Queries?

I am a call center coordinator. I would like to know, besides answering customers' queries, what other revenue generation plans or projects we could start in our call center that could be both fun and profitable.

Thank you in advance.

Best regards,
Abdul Hai

Hello Sarang,

Thank you so much for the suggestions. We currently operate in Afghanistan and provide callback, helpline, postpaid/prepaid, computer classes, and tele-doctor services. We are definitely interested in expanding our services to customers. Could you please come up with a few more great examples like the ones mentioned above?

Thank you,
Abdul

Hi Abdul,

Good to know that your company is already running half of the services I mentioned in my earlier post. In general, what I can suggest to you is to study Afghanistan's consumers, visit places, observe people, culture, and the market to identify problem areas where you can provide services using your existing infrastructure or with slight modifications. I don't have any idea about Afghanistan's market.

1) Offer email services. Since the internet may still be a problem in Afghanistan, people can call you, provide you with their message and email ID, and you can send emails on their behalf.

2) Another idea is to print beautiful photos from the internet, frame them, and sell them as gift articles based on customer demand. For instance, if someone calls you for a birthday greeting, you can print a photo from the internet, add their message and name, and send it to their friend's address.

3) Introduce the "Smile Afghanistan" service where prerecorded jokes or songs can be played when people call the service. On-demand songs could also be played.

4) Provide language interpretation services for NRIs. Interpret messages in English or other languages to local languages, or vice versa. This service can be useful for foreigners in local shops, hotels, or other places where they can call you to communicate their needs, and you can interpret and convey the message to the local vendor.

I hope you find the above ideas helpful. As mentioned earlier, observing and identifying problem areas will be key to your success.

Regards,

Sarang
Forscher Consultancy
Email-1:
Email-2: being.innovator@gmail.com
Web: Forscher Consultancy

Wow... Awesome! Thank you so much, Sarang. These ideas are just perfect to start working on. I will talk to my seniors and will update you ASAP. I love the idea of "Smile Afg."

Thank you so much,

Regards,
Abdul

Dear Abdul,

Thank you very much for spreading the word. We started "Forscher Consultancy" in 2011 to enhance innovation and creativity in companies across India. We do have plans to expand further in the future, but currently, we are concentrating on Indian companies. Many companies still follow traditional brainstorming and feedback frameworks to generate ideas, which have many drawbacks and may lead to failure during the concept to product/service process or any improvement in the existing process. I will surely let you know once we plan to open offices outside India. My best wishes are with you and your company for future growth and success.

Regards,
Sarang
Forscher Consultancy
Email 1: sarang@forscher.co.in
Email 2: being.innovator@gmail.com
Web: Forscher Consultancy