Should I Accept This HR Executive Role in a BPO Despite Front Desk Duties? Seeking Advice!

Dear all,

Please share your views and guide me. I have been offered an interview for an HR Executive position in an international BPO. If selected, my job responsibilities will involve admin tasks, conducting the first level of candidate interviews, managing cab responsibilities, and handling the front desk. However, I feel that handling the front desk may not be within my expected responsibilities. Please provide your insights on whether I should accept this job offer or not. Additionally, I am unsure if a BPO job is suitable for me.

Thank you,
Anjana

The front desk handling is the duty of the HR department, which appoints a receptionist for the same purpose. HR executives do not handle the front desk. If they assign you the duty of front desk handling, then do not take up the role.

Thank you.

I don't think they are offering you an HR Executive position. Cab handling is part of administration. You cannot learn anything related to HR there.

Regards,
Sanjeev

Dear Ms. Anjana,

Thank you for writing here. Basically, the HR segment also takes care of admin activities. Since the reception is part of the General Admin arena, HR is obviously responsible for that. Apart from this, if you are a beginner in HR, this is my modest suggestion to you: never say, "This is not my job."

Please feel free to ask if you need any clarification.

Regards

DEAR all ,

thanks a lot to give me right suggestions means am not joins there
and one thing operations job profile is come under the hr work or not

am write the job descriptions below ....................

This position is responsible for administrative duties associated with Human Resources and Operation support, where necessary. This position works collaboratively with Human Resources, Management, and Operations.

Receive and distribute incoming correspondence.
Receive incoming calls related to conveyance in relation to cancellations and Overtime.
Receive and coordinate all visitors at front desk.
Coordinate applicant traffic and paperwork.
Assist in administering pre-employment testing.
Assist in file maintenance: facilities, personnel, etc.
Inventory and prepare orders for office and first aid supplies.
Prepare and assist as needed with the Induction process.
Data entry duties related to attendance
Facilitate and coordinate day-to-day housekeeping duties.
· Other duties, as requested.

· Prepare, coordinate and communicate roster for cab routes

· Maintains petty cash for day to day office expenses
pls suggest me
anjna

Dear Anjana,

None of the work mentioned in the given job description is related to HR. The job profile is basically for an Administration executive. You have not mentioned your background in terms of qualification and number of years of experience you have. If you really want to take up this job, the designation can be changed to Administration executive rather than HR executive.

Regards,

Yes, I agree with Archana. This job description seems to be for a Receptionist/Admin role and is not related to HR in any way. Please check your offer letter to see if they have mentioned any HR-related designation. If you are interested in this position, you can proceed and learn something new. However, if you are not interested in the job responsibilities, kindly disregard this offer. There is no need to accept a job that you are not interested in.

It is better to drop it because it is nowhere related to HR. So please try to search for a better option.

Regards,
Kavitha K.
HR Recruiter

Never blindly accept any offer. Consider the scope of your growth first. Have a thorough understanding of what your job profile entails. Decide later. Never forget the time and effort an HR professional invests in recruiting a candidate.

Regards,
Babu

Greetings,

I second Archna, please share your background. This job includes an admin coordinator's responsibilities. Nevertheless, what are your other options? Are you a fresher with no experience? Are you working somewhere and have any other parallel offer to weigh this?

How big is this organization, and what are the options for horizontal growth? How long do you need to work in one role to move into another? What are the chances for you to shift into other roles?

If you are a fresher and have no other job offers, you can consider this as a stop-gap arrangement. It would give you a sneak peek into the HR processes and prepare you to deliver in other roles. However, it entirely depends on what you have been working on or studying so far.

Looking forward to hearing from you.

Regards,
(Cite Contribution)

Dear Archana,

I have completed an MBA in HR and have 11 months of experience in a company. My current job responsibilities include managing salary, PF, ESI, taking attendance, maintaining records, and occasionally taking on the role of a recruiter. Could you please advise me on whether I should consider changing my job? I am aware that the profiles of HR admin and HR executive differ from each other. Could you please provide more information on this distinction?

Thank you,
Anjana

International BPO Job Inquiry

It is an international BPO. Here are the positions. Please suggest to me if a BPO job is best for me or not because I have no experience in BPO.

Thanks,

Anjna

If you want to grow in the HR field, this may not be the right place for you as this is an admin executive profile.

Regards,
Sanjeev

Dear Anjana,

What you are doing in the present company is an HR job, but the BPO job description mentioned is all administrative. So, you feel the difference from what you are doing and what you will do if you join this BPO.

As suggested by many, you can look for another job and, till then, stay in the present company as you have just 11 months of experience. Gain some more experience and then look for a new job, a better one, of course.

BPO support functions jobs are not different from other companies, but handling cabs and making rosters is generally not prescribed for female staff for many reasons.

Regards,
Archna

Hi Prose, I am interested in this job, but the problem is that they have mentioned that my sitting place would be at the front desk. What should I do? Regards, Anjana

I think the job is kind of a mixed profile for HR and Admin. It happens in smaller organizations.

Dear all,

I really do not know about you all, but I have seen in most of the BPOs, Cab Handling, employees' company accommodation, Company Accommodation Electricity Bills, etc., is taken care of by the Human Resources Department. Companies nowadays do not really like to invest in the Administration Department and also do not come up with vacancies. The member who has asked this question is absolutely right on his part. Being an HR Executive, according to the company's policies, he is expected to do admin work too, which many companies are now following. What needs to be done is the employee should have been briefed about his job description before handing him over his appointment letter.

Thanks and Regards,

Ravibhushan Pandav
Human Resources Officer
9970967623

Hi Anjana,

I have gone through the comments. Here are some more:

- Please find out if there is another HR person and what his/her responsibilities are. If he is handling HR, then what you do is purely administrative.
- If you want to have some experience, you may take up this job. At the same time, in your leisure, learn and understand HR functions by volunteering for the same. No one will teach you.
- Also, taking the job will depend on your financial position. Please weigh this.
- As you mentioned, dealing with cabs or their administration is quite challenging, and most of the time, it may not be suitable for a female. The drivers are the worst kind in any region or state, often with criminal backgrounds.
- Depending on your requirements, you may take up this job, but not in the long run.
In case of any clarifications, please revert.

Dr. Nagaraj
Email: nagaraj1946@gmail.com

Hi Anjana,

Just know the talent you have in you. Talent has no challenge. Leave aside the profile, but one should be versatile to know the corporate world from every aspect to be a successful person. Learning never goes to waste. Try to grab every opportunity to learn. In HR, I learned that the more you know your people at the lower level and their job, the more successful you will be.

Think before you act.

Thanks and regards,
Bijay

If you are looking for an HR-related job and if your qualifications support the same, well, this is NOT the job for you. The job description mentioned above doesn't require an HR background or qualification. Tasks such as facility maintenance, cab-related activities, etc., are purely administrative and reception-related.

An HR executive at a BPO must be involved in either end-to-end recruitment or generalist duties, or handle employee relations. The inputs have been shared; however, the final decision is yours after all :-)

Hi Anjana,

As per my information, BPOs do not have any admin department (I did not find it). All activities work under Human Resources. Please answer these questions:
1. When did you complete your MBA?
2. From where did you complete it?
3. Is this your first job in HR?
4. Do you believe in your abilities and skills? Are they enough now to get into HR?
5. Do you feel that you are mature enough to understand HR functions?

I would suggest you:
"This job is a little bit related to HR." Some organizations do not have any admin/personnel department other than HR. Then what do they have? The answer to this is the HR department, who takes care of all the activities, and you are a part of it.

Do this job, and while doing it, try to learn other important functions of HR. Once you feel that this is the correct step or time to make a decision, please revert back.

I agree with you. You should not join that job because it is not related to HR.

Regards,
Barkha Sinha
HR Manager

Dear,

What profile are you handling this time in your present company that is related to the core HR profile? But the offer you have this time is an Admin profile. If you feel that the job is satisfactory, then you can join. But if you are not feeling comfortable with the job responsibilities, how will you be able to do the work? If you don't like the job profile, you won't be able to give your best, which you can give to a job that you actually like. Job responsibilities matter a lot. If there is a chance to grow and learn, then only you can think. But as per my concern, you deserve much better, and you will find some other good job opportunities.

Regards,
Barkha Sinha
HR Manager