Hi! This is Sheetal i am new to this site...am a Quality Anlyst in a BPO and i am looking for a simple and straightforward call quality evaluation form . i need basic parameters to evaluate the inbound calls .anyone to help me out with this?
Hi. This is Hemankshu. I am new to this site.... and a team leader in an International BPO and I am looking for a straightforward call quality evaluation form. I need basic parameters to evaluate the outbound calls. Anyone can help me out with this?
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