Hi! This is Sheetal. I am new to this site. I am a Quality Analyst in a BPO, and I am looking for a simple and straightforward call quality evaluation form. I need basic parameters to evaluate the inbound calls. Anyone to help me out with this?
Hi, this is Hemankshu. I am new to this site and a team leader in an International BPO. I am looking for a straightforward call quality evaluation form. I need basic parameters to evaluate the outbound calls. Can anyone help me out with this?
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