How Can We Effectively Assess Training Needs in Our New BPO Division?

Dear All,

I work in a BPO, and we are planning to start a Training and Development division separately to continuously provide training programs for various employees on different topics. The first and foremost focus will be on communication, personality development, etc. Could anyone help me with a questionnaire or any other form that will assist me in assessing the training needs and rating the employees? This will make it easier for us to determine who needs training on specific topics.

Any views or assistance you can provide will be greatly appreciated and helpful.

Thanks and Regards,
Renu

Hi Renu,

Choosing who to train and on what subjects is a significant issue. You have probably already done this, but I would suggest taking the following steps:

1) Define the core skills required (and the level required) for each key job.

2) Map the skills levels to your training programs (there may be gaps where you do not have training yet).

3) Assess your staff to see what their current level actually is for these skills - have their managers confirm this assessment.

4) Use the resulting skills gap, mapped against the training programs (from step 2), to produce your training plans. These can be for each individual, but when rolled up, will also show you the training needs across the organization.

This is a very brief summary. If you would like more information on using skills management, please feel free to download my white paper "Skills Management Methodology" from [link no longer exists - removed].

If I can be of any further assistance, please do let me know.

Best regards,

Donald H Taylor

Learning Blog: http://learningtechnologiesconference.wordpress.com/

Hi,

Training Needs Questionnaire

Name: ______________ Department: _____________
Designation: __________ Company: _______________

1. Which of the following do you think is an effective way of training?
- On-the-job method
- Off-the-job method (outbound training programs)
- Seminars
- Workshops

2. According to your department, which are the functional areas in which training should be provided to your team?
__________________________________________________ ___________________
__________________________________________________ ___________________
__________________________________________________ ___________________
__________________________________________________ ___________________

3. What are the specific areas in your job that need training to improve your job performance?
__________________________________________________ ___________________

4. Do you have any idea about other training providers or institutes that can provide the above-mentioned training? If yes, please provide the details below.
__________________________________________________ ___________________

5. Please share any other information you feel may be helpful as we prepare to conduct your training.
__________________________________________________ ___________________

Thank you.