Hi Akrati, I would like to thank Kavigopal for the valuable inputs!
Exit Interview Insights
I'm sure you must have downloaded formats for the exit interview, which are available on this forum. More than just a form-filling exercise, HR needs to get to the bottom line of the issues involved. Please remember—most people would give very good ratings about the would-be ex-organization as "they don't want to burn the bridges" or don't want to write the realities of the organization, especially in writing.
Useful Tips for Conducting Exit Interviews
1. Please conduct this exercise on his/her last day when you have shown the F & F settlement to the would-be ex-employee and assure them that they would receive it once they complete the exit interview process.
2. Also, use this opportunity to build an atmosphere of trust and faith that their comments would not be used in a retributive manner and that the whole exercise is geared towards improving the working conditions of the company. One good way is to have the meeting outside the office location so that the would-be ex-employee feels less "pressured."
3. Use the time to probe the points mentioned in the exit interview format by the would-be ex-employee.
4. At the end of the meeting, prepare a summary of the discussions and proposed action points to be reviewed, which should be sent to the Top Management for comments and review. This is the most crucial action point, and it is here that HR gets to play the role of being an HR partner to the Business of the Organization!
Best Wishes,
Rajat Joshi