Understanding KRA and KPIs in IT: How Does HR Decide These Metrics?

I have a general and very basic query about KRA and KPIs. How are KRA and KPIs decided in the IT industry? What's the role of HR in that? Please enlighten on this topic as much as you can. Thanks.

KPA & KPI's are decided by the Process Owners and not by HR. If HR is a Process Owner of one particular area, then HR would decide what the KPA/KPI is. During the Yearly goal setting, KPAs/KPIs are set for individuals/groups, and performance evaluations are based on the KPAs/KPIs established for each individual. When it comes to Merit/Performance bonuses/Promotions, these KPAs/KPIs become useful for the Process Owners. In case there are objections from HR, they can be highlighted to showcase the performance of individuals/groups.

There is no need for HR to be informed about the Process KPAs/KPIs.

Thanks,
Anand

Hey Akshay,

I have prepared a document on KRAs and KPIs. Hope it would be useful.

Regards,
Kirti

Well done, Kirti. The file you have created is really helpful. I would like to add one thing that KRAs should be SMART:
S - Specific
M - Measurable
A - Achievable
R - Realistic
T - Time-bound

Regards,
Raji

Dear Kirti,

Would you please send the article on KRA & KPI to me? My email address is ajsahib@rediffmail.com. Sometimes I get confused about this topic. Also, please let me know what KRA and KPI are.

Could you confirm if Recruitment would be a KRA and Timely recruiting the candidate within 15 days from the receipt of resignation would be a KPI?

Regards,
Ashish.

Dear All,

Kindly share with me the templates for succession planning and career development. Also, please provide me with information on the process for the same.

Regards,
Marina