Seeking Help: How to Develop a Valid Questionnaire on Stress Management in BPOs?

Hi,

I am currently pursuing my MBA and working on a project in a BPO company. The title of my project is "Stress and Its Management in BPO." I am seeking some ideas to develop a questionnaire with its validity. Kindly provide guidance in this matter.

Regards,
Vihasini

Dear Vihasini,

Greetings!

Sample Stress Management Questions are as follows:

1. Do you have the time you need to do work without interruption?
2. Do you have the time you want with your family each week?
3. Do you have the personal time you would like each day?
4. When you are interrupted during an activity, do you respond with anger?
5. When you are asked to do something unplanned, do you react angrily?
6. When you are given an unexpectedly large project, do you become tense?
7. Do you respond in a positive manner when asked to do something for which you lack training?
8. Do you accept circumstances that cannot be changed with a healthy attitude?
9. Do you proactively respond with positive power to stressors?
10. Do you plan your daily life and follow through with that plan?

You can visit: http://nih.gov <link updated to site home>

Hope this will help you.

Regards,
John N

Dear Vihasini,

Please refer to Udai Pareek's book "Tools & Instruments in HRD." You will find very good standard questionnaires that will serve your purpose well. I have used the same for preparing the questionnaire.

Rashmi

Dear Vihasini,

Stress is an occupational health issue; therefore, the only correct approach would be to conduct a scientific study including all physical/mental parameters of health. There are various bodies in India and abroad that conduct research on the same.

The Indian Journal of Occupational and Environmental Medicine, DGFASLI (part of Central Labour Institute, Mumbai), National Institute of Occupational Safety and Health (US), etc., are good repositories.

Please bear in mind that occupational health issues require tremendous time and technical resources and cannot be substituted by qualitative data alone.

Remember, we conduct a medical checkup of an employee when he joins service. The same is repeated every six months, and if the results are aggregated/collated over the entire region and internationally over similar work activities, then we can identify the primary issues in the area.

I am trained in occupational health and safety, OHSAS 18001 (CII), and would be glad to offer additional help.

Suryavrat

I am doing my summer project in Raymonds on occupational health and safety. Could you please help me out in making the questionnaire?