You have confused yourself by mixing issues, and some of the members have further confused you by giving incomplete and incorrect advice. As stated by you, she has joined an altogether different organization. So do not say that she has joined your branch office. Maybe she has joined one of your group organizations. I suppose both these organizations are separately registered with PF.
Understanding PF and EPS Components
Please make a note of the fact that within the PF Scheme, there are two different components, namely 'Provident Fund' and 'Employee Pension Scheme'. Let's see what happens to these two components of the PF Scheme when an employee changes jobs.
In the case of PF, when an employee resigns from the services of the company, they have the option of either withdrawing their PF accumulations or transferring it into their new PF account with a new employer. (You have not mentioned anything in your post about her PF status. Has she opted for withdrawal or transfer of her PF account? Please note that transfer means continuation.)
In the case of the Employee Pension Scheme (EPS), again, the employee has the option of withdrawing or continuing membership by opting for a scheme certificate. Please note that EPS offers a monthly pension on retirement based on the length of membership. If the employee opts for withdrawal, they get back only a percentage of what is contributed to their EPS account, and that membership period cannot be considered while calculating Pensionable Membership and Pension Amount on retirement.
As stated by you, your ex-employee has opted for a scheme certificate, which simply means she has opted for the continuation of her EPS membership. She has to simply hold and preserve her scheme certificate to ensure the benefit of a pension from that.
If her PF account is still not settled, she can still opt for a transfer by stalling the withdrawal process and opting for a transfer.
Seeking Advice on Employee's PF and EPS Continuation
Dear Seniors, kindly suggest what I should do in this case. One of our employees left service in our corporate office, and the next day she joined our branch office as a new joiner there. (The corporate office and branch office names are different, and even the Directors are different). We have settled her account, and her Provident Fund is also cleared. She has availed a Scheme certificate from the PF office, and now she wants to opt for the continuation of her FPF service. Can she opt for it? Within how many days does she have to submit documents to the PF office? There is no break in service; will this be an issue?
Thanks in Advance