Yes, unfortunately, it can happen, but it may bring disharmony and dissatisfaction among employees and within the peer group. It is a sad thing that happens in many organizations, especially BPOs, where without any formal training or knowledge about HR, people are asked to take over HR's role. They have to deal with associates on a daily basis and provide solutions to their problems.
The Understated Role of HR
Sadly, HR is the most understated department or function, which everyone feels can be handled if you are people-oriented and want to work with people. You can be good, partly which may be right, but HR is much more than this. There are theories, systems, metrics, and approaches that many HR professionals are not aware of, and as a result, HR fails in the company.
Regards,
Archna