Hi Anup
It was a splendid job done by you. It has almost covered all aspects of CMgmt. However, I didn't understand certain items viz. SLA, NHQ etc., pl elaborate it if these terms are connected to the Regional CL terminology. Overall it was very good.
You can also include 1 or 2 slides on the Penalty clause for the non-compliance of the Statutory obligations and the compensation componet in case of fatal accidents, occupational hazards etc.,, I think if you add these, it will be complete.
Keep posting such items on my personal mail id [Login to view], if you feel so.
Regards.
Srinivaskvmk