How To Conduct An Training Programme In An Retail Sector

hi all,
please guide me , i am MBA in HRD and responsible to conduct a training programme for ground level staff in an retail industry.
so what should be the parameters for effective training programme.
it should be not much professional.
Thanking you

Here are some ideas for ensuring that the training program is effective. Ensure that:

-the training objectives are clear and stated in behavior terms; what it is you want the trainees to be able to “do” following the training.

-the training program contains sufficient real-life excercises for trainees to practice.

-the trainer is well-prepared.

-the trainer has great interpersonal skills.

-the trainees are assessed on what they have learned.

-managers and supervisors are engaged in the training design and delivery process at every step

-the training materials are of high quality.

-the training is “chunked” into meaningful segments.

That’s a start. There is more on the organizational factors impacting training effectiveness on my web page at http://www.businessperform.com/html/..._training.html

There is also more in my book, From Training to Enhanced Workplace Performance

Les Allan

Training Tools and Resources

http://www.businessperform.com

Training programme in retail sector will include the following parameter:-
1.) Emphazing on grooming of the sales executive
2.) Greeting the customer
3.) Maintaining relationship with the customer
4.) Discipline
5.) Product knowledge training
I hope this will help you.....
Regards,
Derek Gomes