Dear LARA
Though i am young, I have strong understanding and wast experience in managing EDUCATIONAL INSTITUTIONS where i had managed(almost everything) 11 EDUCATIONAL INSTITUTIONS(including MEDICAL/ENGINEERING COLLEGE, ICSE SCHOOL, 500 BED TEACHING HOSPITAL) under the name KHAJA EDUCATION SOCIETY(KES), gulbarga, India. KES has 1400 employees.
I may say that you are lucky because right now i am in DOHA, QATAR, working for ENGINEERING MAINTENANCE COMPANY having 1500 employees.
Please try your best to answer these queries then you will come a conclusion as what best can be done followed by successful implementation.
1) Have you studied about your ORGANISATION and compared it with your ORGANISATION'S VISION & MISSION?
2) HOW MANY YEARS OLD IS YOUR EDUCATIONAL INSTITUTION?
3) NO. OF STAFF including TEACHING & NON TEACHING
4) SALARY STRUCTURE - GOOD, AVERAGE or BELOW AVERAGE
5) EMPLOYEE BENEFITS are in par with EMPLOYEE EXPECTATIONS.
6) PERFORMANCE APPRAISAL STANDARDS
7) QUALITY OF YOUR STAFF in terms of their QUALIFICATION, EXPERIENCE, ATTITUDE and more.
8) WORK CULTURE - Students behaviour will be in par with STAFF BEHAVIOUR. Do analysis about TEACHING STAFF(PASSION, AGGRESSIVENESS, BEHAVIOR, ATTITUDE) because 85% of the issues are from the TEACHING STAFF.
9) Relationship between MANAGEMENT and STAFF(both)
At times, you will get best answers from students who will give your clear picture about staff.
Once you had done this, you can meet staff category wise and discuss about their expectations rather calling as their ISSUES.
Feel free to call me anytime.
With profound regards