Subject: Lost Appointment Order
Err is human. The employee lost the appointment order. What does an HR person have to do?
Get a request letter from the employee briefing the loss of the appointment order. Put it in his personal file, inform your higher-ups, and issue the same appointment order without changing any data, details, or terms and conditions, etc. Mention the same date originally stated in the order, issue it to him, and get it signed on a duplicate of the order.
Implications: You will establish a good relationship with the employee, and word will spread that the HR department is considerate, not autocratic. Legally, nothing adverse will happen to the organization. Instead, a positive atmosphere in the organization will begin.
We need not expose his weakness by mentioning the duplicate, etc. If it is mentioned, he cannot use it for his future purposes.
As far as possible, as an HR person, we have to help the employees in maximum possible ways without damaging the organization's interest or deviating from the organization's rules.
No rule in the organization is an iron corridor. It can be bent for the employee's benefit with the approval of the higher-ups, and the same rule can be amended in writing to suit the situation and made public. The trend is dynamic, and we must adapt to the changing scenario.
V. Selvaraj
Sr. Executive (HR)