Hi friends I am doing a project in competency mapping .I am not able to understand the difference between behavioral and functional competencies.
I have a list of competencies .Can some body pls tell me what would be the behavioral competencies and functional competencies for the following roles in BPO:-
CUSTOMER CARE EXECUTIVE
TEAM LEADER
ASSISTANT MANAGER
QUALITY ANALYST
TRAINER
Thanks
KHUSHI
I have a list of competencies .Can some body pls tell me what would be the behavioral competencies and functional competencies for the following roles in BPO:-
CUSTOMER CARE EXECUTIVE
TEAM LEADER
ASSISTANT MANAGER
QUALITY ANALYST
TRAINER
Thanks
KHUSHI