Case Scenarios/Studies For Customer Services

aks101

Ladies and Gentlemen,
Hope this year announced itself with lot of grace and confidence for all of us!
I have a customer service training soon. Does anyone have interesting case scenarios/studies/games which I can incorporate ?
I would be immensely grateful..
Thanks in advance

Cite Contribution

Greetings,
Here are few quintessential casestudies for customer service,
Star bucks case analysis
Customerservice case studies
Regards,
(Cite Contribution)

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone. Join To Contribute