Is Career Pathing Worthwhile in the BPO Industry When Promotions Seem to Suffice?

Hi there,

I just wanted to inquire whether Career Pathing is a possibility in the BPO industry. The reason I ask is that during internal job posting interviews, when I question the agents about their desired career progression, they seem content with any position as long as it involves a promotion.

Considering this, does it make sense to implement a career pathing program in such an industry? If so, are there any specific strategies for implementing it effectively?

Thank you.

Yes, Career Path does exist in a lot of BPOs. I work with one of the top three Captive BPOs in Mumbai. We have a defined career path in our organization. This is designed keeping in mind the vintaged population as well as the future hiring plans and is developed in a fashion to give ample growth and learning opportunities to the employees.

Hi,

I read your reply about a career path in the BPO/KPO industry. I am currently working in Pune as an HR executive and partly work for the KPO unit that we have. I too am trying to create a career map or path for individual resources, which will help identify their career paths. If you have any suggestions or if you have any sample formats to share, please email me at abhilashasen@gmail.com. I would look forward to your response.

Kind Regards,
Abhilasha Sen