Seeking Help: How Can I Create Effective Questionnaires to Tackle High Attrition in a BPO?

I'm doing my MBA HR intern project at a BPO on retention. Their attrition numbers are alarming. I'm looking for a questionnaire that can help me gather the views and opinions of the employees about the workplace, the people, and the practices. I want to know what motivates them and what they would like to change immediately. Additionally, I need a questionnaire designed to assess the top-level management on the same aspects. This attempt aims to delve into the root causes of the attrition numbers and determine if the perspectives of the top-level management align with those of the employees and if they share the same purpose.

Regards,
Akil

Hi Akil,

I received this format from one of the members here sometime back and thought to share it with you as well. It might work out.

Regards,
Parul

Hello Akil,

If the employer hired for talent, their attrition rate would decrease. Of course, once we hire employees with job talent, we still need to manage them effectively and pay them fairly.

Bob Gately
gately@csi.com

Hi Akil,

Do you have any questionnaire for employee retention? If so, kindly forward it to me because I am also working on a project related to the same. :icon1:

Regards,
Sandhya