Employee Assistance Program - Organisational Success

yasha Shukla
Hi,

I'm looking for some information on EAP programs:
- Is there anyone in this forum whose company provides this program for employees?
- Are there any agencies that offer these services to organizations?
- What is the cost involved?
- What is the success ratio?

Need help!!

Regards,
Yasha
numerouno
One of the organizations I work with has about 1200 employees. The organization uses an external employee assistance provider with a range of counseling services, including psychologists, psychiatrists, and social workers.

The cost per year is $ (AUD) per employee, which at the moment is about 687 INR. Employees can have up to 4 sessions with the EAP provider each year at no extra cost.

There is not much information about the benefits to the organization because of the confidentiality of the interviews. However, there are around 20 - 35 employees who use the service each year.

Most use is reported to be related to family problems and alcohol/drug issues. A small percentage (less than 5%) is related to workplace conflict.

The EAP provider will sometimes refer employees to other agencies for additional help, but this is at the employee's expense unless the employer negotiates to support the additional service.

I'm afraid this is not a very detailed picture, but as I say, most of the information is confidential.

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yasha Shukla
Hi,

This is helpful. But I want to check if 687 INR is per employee when they use the service or on headcount. I'll also need the name of the counselor agency (if you can provide). Also, how good is it to have this process?

In case of feedback, how does the employer get to know about the feedback?

Regards,
Yasha
numerouno
The 687 INR is on the total headcount (1200 staff). I am writing from Australia, and the name of our provider is OCAR.

The only assessment of its value is through employee surveys where staff volunteer answers about whether they use the service and if they find it valuable. These survey results suggest it is valuable.
Archana N
Hi Yasha!

I am forwarding details of an agency which provides EAP. I hope this is of some help. I believe it would be best if you talk to these individuals about the cost, which depends on the scope of the project you wish to engage them for.

CONTINUING EDUCATION AND TRAINING CENTRE
756, Tara Mahal, 5th Road, Khar (W)
Mumbai - 400052, India
Tel: 26057186 / 26057932 / 26001558 / 26465741
Fax: 26002060
Email: cetcmumbai@cetcindia.com
Website: www.cetcindia.com

Warm regards,
- Archana
ydeepakaiims
Employees' assistance program has given way to employees' wellness program, marking a paradigm shift from a reactive cure to a proactive prevention approach. The Art of Living conducts wellness programs with significant success. For details, you can contact Deepak Yadav at ydeepakaiims@gmail.com.
dhavaldm
VRUDHI is a Multidisciplinary Institute for patient care and research pursuit in the frontier area of Preventive Mental Health. With over 16 years in this field, we have developed a unique Employee Assistance Program. Situated in the heart of the commercial capital of India, Mumbai, we have a strong network of providers throughout India. Our panel consists of experts from Psychiatry, Clinical Psychology, and Counseling. For more information, visit www.vrudhihmc.com or contact Dr. Dhaval Mody at 9920619739.
me.seema.g
Hi Yasha,

You can also check out Santulan EAP. They provide Employee Assistance Program (EAP) services to all major organizations in India. The contact number would be 1800 11 2442 or 011-25913469.
pragya12121
Hi All,

I am looking for EAP services for my organization and steps to implement it. Please let me know the outsourced organization that provides these services.

Thanks

Regards,
Pragya
Utkarsh Anand Singh
Hi Pragya,

I work for Optum (a UnitedHealth Group company) and we offer EAP services. Please contact me at +919899801902 or utkarsh.singh@optum.com for further details. I'll be happy to walk you through.

Thanks and regards,
Utkarsh
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