Curious About Mock Training Sessions? Seeking Insights from Fellow Trainers

Hello all, can anyone please help me understand what a mock training session is? Long back, someone asked but there was no reply. I have been a trainer for a few years but have never come across any mock training session in front of a panel of seniors. Please help.

Regards,
Kinjal

Experience in the Customer Services Industry

I am sharing an experience with you regarding the customer services industry, specifically about call centers, whether inbound or outbound. When a new product is launched, new policies are implemented, or new processes are introduced into the system, the first step is to open a MOCK (arrange the environment on the floor). Following this, two individuals voluntarily take on roles and engage in discussions similar to a role-play, aiding in better understanding. Subsequently, a session is held to explore how to enhance productivity for our world.

Regards,
Mehar