Good evening mam,
Here are some innovative policies followed by mobile major Nokia for its suppliers.
1. Communication and Coordination
The supplier shall ensure that information relevant to employees (about, e.g., business activities, changes, and results) is communicated across the organization. The supplier shall ensure employees can share such information fast enough to align their activities efficiently. The supplier shall respect the right of all employees to form and join trade unions of their choice and to bargain collectively, and in cases where this is restricted by law, facilitate parallel means to ensure that individuals or groups can raise concerns to the attention of the management.
2. Employee Satisfaction
The supplier should have the means to evaluate and improve employee satisfaction. A company of substantial size (i.e., headcount exceeding 100) should have an employee satisfaction program based on employee opinion surveys and should take action based on the results of the program.
3. Feedback and Complaint Channels
The supplier shall have a system through which employees can give feedback or complain about unethical conduct, unfair treatment or practices, violation of company values, policies, and procedures, or improvement ideas and suggestions. Management shall, when appropriate, act upon this feedback and handle it confidentially and anonymously. Management shall ensure that there are no adverse consequences as a result of giving feedback.
4. Fair Treatment
The supplier shall ensure that employees at its facilities are treated with respect and dignity, with equal opportunity, and are safe from abuse, harassment, or bullying of any kind (e.g., physical, verbal, mental, sexual, racial, cultural, age, or disability-related). The supplier shall ensure company rules/guidelines are communicated to employees. The supplier shall ensure that disciplinary procedures prohibit physical punishment and do not support financial deductions or the threat thereof.
5. Performance Management
The supplier should have a system to manage employee performance. The supplier should ensure individual objectives are derived from company strategy and policies. The supplier should ensure performance is evaluated fairly and objectively, against defined criteria and on a periodic basis, to identify ways to improve performance.
6. Competence Analysis
The supplier should periodically conduct competence analyses to identify the knowledge and skills/competences required to perform the organization's business activities according to short- and long-term strategic goals.
7. Competence Development
The supplier shall ensure that employees, at all levels and with equal opportunity, have the education, training, and competence they need for their positions and tasks. The supplier shall develop training plans based on competence analyses and implement them to enhance and develop workforce capabilities. The supplier shall maintain a training register, detailing the training employees have received.
8. Occupational Health and Safety Response
The supplier shall have occupational health and safety procedures to prepare for and respond to emergency situations involving occupational health and safety risks. The supplier shall record and investigate emergency situations. Management shall encourage employees to report accidents and take action upon these records and reports.
9. Resource Planning
Resources need to be available to meet both current and future business needs according to company strategy. Resource planning shall be conducted at both organizational/global and unit/local levels. In particular, underage workers or false apprenticeship schemes must not be used.
10. Working Time and Time Off
The supplier shall ensure that employees can perform assigned tasks efficiently without exceeding the maximum working hours as defined by local labor laws or applicable collective agreements. The supplier shall ensure that employees have at least one day off per seven-day week and that overtime work is voluntary. Holidays (e.g., public holidays) and leaves of absence (e.g., medical or parental) shall comply with local labor laws or applicable collective agreements.
These were a few of the many policies mandatory for suppliers of Nokia. I hope that these will make the discussion more productive.
Regards,
Deepak Nagpal
MBA 1a