Need Help Proposing a Training Program for My Hotel – Any Suggestions?

Hi, my name is Kenny. I need help to propose a training program for my hotel. Any suggestions?

Could you please be a little more specific about who the target audience is and what the exact purpose of these training programs is? This information would enable us to provide a more accurate response.

Thank you.

Howdy all, more specifically, I was given a task to motivate hotel staff towards a "services culture," and now I am brainstorming on how to instill the "service culture" mindset in them.

Dear Kenny,

Greetings from Edge Global HR Solutions! Please find attached our service training program (training_proposal.pdf) specially created for the Hospitality Industry, which would significantly enhance the service attitude among your employees. This program can be customized according to your specific needs.

We have highly experienced trainers with a solid background in Hospitality who can assist you in fostering a service culture in your hotel. This, in turn, will lead to improved guest satisfaction and positively impact your hotel's bottom line.

Kindly let us know if you require any further clarification or information.

Kind Regards,
Rajeev Bhatia Managing Partner Edge Global HR Solutions [Login to view] +91-98117-34595

Can you please be specific about the type of programs you are looking for? It would be very helpful if you could provide me with the name and location of your hotel.

Thank you.

Dear Kenny,

You haven't mentioned what the actual need of this training program is. My suggestions are as follows:

- Identify the need for training.
- Decide on the kind of results you are looking for.
- Determine who the trainees are.
- Understand the exceptions your trainees may have.

Only after considering these points will you be able to choose the perfect and suitable training for your hotel staff.

Thanks,
Puja

We are an established organization working in the field of holistic education across all sectors. It would be a great help to us if you could provide us with the locations and names of the hotels. We can customize the program for various levels of staff.

Thank you.

Regards

Dear Kenny,

Please provide the following information so that I can assist you in proposing a very holistic training program for your hotel:

1. Name & Class of the Hotel
2. Total number of Departments with their names
3. Staff in each department (preferably provide the hierarchical structure)
4. Vision & Mission of the Hotel
5. Your Designation and Department
6. What is the objective of conducting the training?
7. Nature of the training - Soft Skill / Life Skill / Technical
8. Number of Participants and their brief background
9. What do you aim to achieve at the end of the training?
10. Duration of the training program
11. Who are the facilitators for the program?

Please respond to move this forward.

Sincerely,
Sapthagiri.R.D

[QUOTE=klcs422;1397075]Just Google two things: Customer centricity and service mindset. You will find ample material to incorporate into your training content.

Regards, Arzoo.

Hi Kenny, I would recommend the post by Mr. Rajeev Bhattia. You will find a valuable outline of the training needed for hotels. I referred to the same.

Regards,
Ajay

Please find our eBrochure attached. With experience at Four Seasons Hotels, Starwood Hotels & Resorts, and Star Cruises Hong Kong, I understand what you are referring to. Please let me know if we can discuss this further.

Thank you.

Regards,