Call Handling - Doc Download

Dear Friends,
I would like to get some information probably a ppt or reading material on the phases of a professional call. Also am looking for videos on call handling skills. Apreciate your support and help.
Many Thanks
John

Dear John,
Greetings!!
There is a lot of material at citehr, need a refine search for ur needs,
try this else contact me for further help if required.

Dear friends,
Currently i am working as a HR in small software company. I am a fresher, have no experience in management field. Can anyone help me how to handle the calls from recruitment/consultancy side.
Thanks in advance
Regards,
Hellen