Seeking Resources on Professional Call Phases and Call Handling Skills – Any Recommendations?

I would like to get some information, probably a PowerPoint presentation or reading material, on the phases of a professional call. Also, I am looking for videos on call handling skills. I appreciate your support and help.

Many Thanks,
John

Dear John,

Greetings! There is a lot of material at CiteHR; you need a refined search for your needs. Please try this, or contact me for further help if required.

Regards

Dear friends, Currently, I am working as an HR in a small software company. I am a fresher and have no experience in the management field. Can anyone help me with how to handle calls from the recruitment/consultancy side?

Thanks in advance.

Regards,
Hellen