Need Help Designing an Employee Satisfaction Survey for My Summer Project in Manufacturing?

Hi, I am Pradnya, an HR student. I am supposed to do the summer project 'Employee Satisfaction Survey' in a manufacturing company. Can anybody guide me on how the process of this survey should be and which points should be considered?

Hi,

I am also working on a similar project but in an NGO. My project has already started, and I may be able to help you out a little. Since you are working on the project in a manufacturing firm, first of all, try to study the work conditions, processes, and everything else related to the practical situations there as much as possible.

Secondly, decide on the level of employee you are going to survey, whether it is top, middle, or lower level.

Thirdly, try to find out the policies and procedures followed in the organization. After that, conduct a thorough study on the job profile of the selected level of employees.

Fourthly, identify the factors you will consider for measuring the satisfaction level.

Lastly, prepare a relevant questionnaire.

This is how I started, and I hope these steps will help you. Good luck, my friend.

Hi pradnya
I hope following points may be helpfull to you while doing a ESS
Do you know what is expected of you at work?
• Do you have the materials and equipment you need to do your work right?
• At work, do you have the opportunity to do what you do best every day?
• In the last seven days, have you received recognition or praise for doing good work?
• Does your supervisor, or someone at work, seem to care about you as a person?
• Is there someone at work who encourages your development?
• At work, do your opinions seem to count?
• Does the mission/purpose of your company make you feel your job is important?
• Are your associates (fellow employees) committed to doing quality work?
• Do you have a best friend at work?
• In the last six months, has someone at work talked to you about your progress?
• In the last year, have you had opportunities at work to learn and grow?

Hi Pradnya, I am also sending you a format of an employee satisfaction survey. I hope it would be helpful to you.

Mrunali

Hi, this is Pradnya again.

Could someone please forward me the questionnaire for the Employee Satisfaction Survey that contains more features?

HI Pradnya

I am sending you a sample, you can modify as required.

EMPLOYEE SATISFACTION & OPINION SURVEY

Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views/suggestions, in combination with those of others, are extremely important.

1. Overall, how satisfied are you with Nevatia Steel as an employer? (Please circle one number)

Very Very

Dissatisfied satisfied

1 2 3 4 5 6 7

2. How important to you is it to work at Nevatia Steel?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

3. According to you how important is the work you do to Nevatia's Success?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

4. How important to you is the job you do?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

5. How important to you is the type of supervision you receive?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

6. How important to you are the overall operating procedures of the department in which you work?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

7. How important to you is the quality of good produced and customer service?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

8. How important to you are the opportunities to advance in your line of function.

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

9. How important to you is the performance of the Top Management?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

10. How important to you is the recognition you receive from the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

11. How important to you are the employees policies at the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

12. How important to you is the fairness of the way the company treats all employees?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

13. How important to you is Job Security?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

14. How important to you are the benefits provided by the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

15. How important to you is the salary you receive?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

16. How important to you is the training & development provided by the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

17. How important to you is the overall communication of the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

18. How important to you is the Performance appraisal system of the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

19. How important do you think the quality systems like ISO, 5S for the growth of the company?

A) Very Important B) Important C) Unimportant D) Very Unimportant E) Neither important nor Unimportant.

The next statements are concerning your job and the company. Indicate the extent to which you personally agree or disagree with each one using the scale mentioned for your responses:

20. I am proud to work for our company.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

21. Company employee policies are administered the same in all departments laterally.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

22. I like my job i.e. the work I do

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

23. I am satisfied with the training provided for my current job.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

24. I am satisfied with the amount of training offered for advancement.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

25. Our Company is concerned with the long term welfare of the employees.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

26. I feel secure that I will be able to work for the company as long as I do a good job.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

27. I feel I can voice my opinion without fear.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

28. My immediate superior is technically competent.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

29. My immediate superior is competent in human relations.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

30. My immediate superior deals with all employees fairly.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

31. My immediate superior deals with employees problems fairly.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

32. The communication I receive from the higherup/ company is accurate.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

33. The communication I receive from the higherup/ company is timely.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

34. Our Company maintains salary levels that compare well to other companies in this area.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

35. Our Company maintains benefits that compare well to other companies in this area.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

36. I receive co-operation from all other departments.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

37. My department is well organised for the work it does.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

38. The employees in my department work well in a team.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

39. Company employee policies are properly and equally administered in my department.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

40. I feel there is adequate opportunity for me to move to a better job within the company.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

41. My superiors are concerned for providing quality product and services.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

42. The employees of other departments are also concerned with quality product and services.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

43. I feel the top management is committed to quality of the product and services.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

44. My Superior recognises my performance.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

45. I have an annual set of performance standards

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

46. The company recognizes the accomplishment of employees.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

47. I receive regular Job performance feedbacks.

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

48. The company has adequate safety & health standard

A) Strongly Agree B) Agree C) Neither Agree nor Disagree D) Disagree E) Strongly Disagree

49. How do you rate Nevatia as a place to work compared with other companies you know about?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

50. How do you rate Nevatia on treating employees problems fairly?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

51. How do you rate the overall relationship between the company and its employees?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

52. All things considered, how do you rate Nevatia Steel?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

53. How do the Company's employee policies compare with those of other companies you know about?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

54. All things considered, how do you rate Nevatia Steel's employee policies and procedures?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

55. All things considered, how do you like your Job?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

56. All things considered, how do you rate the overall training & Development provided?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

57. How do you rate the company's business prospects for the next five years?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

58. All things considered, how do you rate the job security provided by the company?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

59. How do you rate your immediate superior?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

60. How do rate the amount of communication you receive from the company?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

61. How do you rate the standard of Quality with regards to material produced?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

62. How do you rate the Safety and Health standard of the company?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

63. How do you rate the total compensation you receive compared to what you could receive for similar work from another company in this area?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

64. How do you rate the relationship between the amount of compensation you receive and your performance?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

65. All things considered, how do you rate the company's salary structure.

A) Excellent B) Very Good C) Typical D) Fair E) Poor

66. All things considered, how do you rate your long term career potential with Nevatia Steel?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

67. How do you rate the credibility of the Top management?

A) Excellent B) Very Good C) Typical D) Fair E) Poor

68. How do you feel about the quantity of work you are asked to perform?

A) Much too Much B) Too Much C) Just Right D) Too little E) Much too little

69. How do you feel about the quality of work you are asked to perform?

A) Much too Much B) Too Much C) Just Right D) Too little E) Much too little

70. How do you feel about the amount of time spent by your immediate superior?

A) Much too Much B) Too Much C) Just Right D) Too little E) Much too little

71. how do you feel about the number of approvals required to get a decision made?

A) Much too Much B) Too Much C) Just Right D) Too little E) Much too little

72. What is your level of understanding of the company's Quality Management System?

A) Much too Much B) Too Much C) Just Right D) Too little E) Much too little

73. All things considered, how satisfied are you with Nevatia steel?

A) Very satisfied B) satisfied C) Neither satisfied nor Dissatisfied

D) Dissatisfied E) very Dissatisfied.

74. All things considered, how satisfied are you with your Job?

A) Very satisfied B) satisfied C) Neither satisfied nor Dissatisfied

D) Dissatisfied E) very Dissatisfied.

75. From What source do you receive most of your information about the company and your Job? (You may circle more than one)

a) Immediate Superior

b) Other employees

c) Meetings

d) Grapevine

e) Notice Board

f) Any other--- Please mention

mrunali

Hi Pradnya,

I am sending you one format. I hope this will be helpful for you.

Mrunali

Hi,

This is Pradnya again. Thank you very much, Mrunali. You helped me a lot. Can I expect your further help to complete this project? I would be very grateful. Take care. Bye.

Hi, this is Pradnya. Please, can someone guide me on how to analyze the data produced by the survey conducted? What are the steps or methods that should be followed, and how can I arrive at a conclusion?

For calculating the Employee Satisfaction Index:

1. There is a five-point scale in the questionnaire based on which the employee responses range from Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree.

2. The negative and positive questions are then aligned so that the remarks range from Strongly agree (5) to Strongly Disagree (1). This is just in case your questionnaire has some negative questions to ensure that the employees have not simply marked the questionnaire without reading.

3. The total number of questions with answers against each response is calculated (5, 4, 3, 2, 1).

4. The total number of questions answered is calculated (just in case somebody has avoided marking an answer for a particular question in the questionnaire) (TOTAL).

5. The TOTAL SCORE RECEIVED is calculated = (total number of responses of 5 * 5) + (total number of responses of 4 * 4) + (total number of responses of 3 * 3) + (total number of responses of 2 * 2) + (total number of responses of 1 * 1).

6. Calculate the MAXIMUM TOTAL SCORE, which is the TOTAL (pt. 4) * 5.

7. This gives the INDEX, which is the TOTAL SCORE RECEIVED / MAXIMUM TOTAL SCORE * 100.

I hope this explanation works for you.

Mrunali

Hi Mrunali, how are you? I am fine here, doing a project. Just tell me one thing, is it okay if I use only one tool, that is a questionnaire, for the project, or must I go for others? You told me about the 5-point scale, right? But somebody asked me to use a 10-point scale. Can you guide me in this case? What should I do because I have very few days in my hand to complete the project?

One more thing, I want to send you the questionnaire which I prepared just to know your views and suggestions. If you give me your email ID, then I will forward the questionnaire because I don't want to forward it on this site before any confirmations.

Okay, bye. Reply as soon as possible.

Your friend, Pradnya

Hi Pradnya,

I have gone through your questionnaire and made some changes (changes are in colored font).

Okay, bye! All the best for your project.

Hi Mrunali,

Thank you very much. I have corrected the questionnaire. I have a query: is it okay if I use only one tool, i.e., questionnaire, or should I go for some more?

Waiting for your reply.

Take care,
Pradnya

Hi,

Kindly note that when you are preparing questionnaires for any project or survey, they should be as simple as possible. However, the questions raised should cover the essentials of your project.

The simple reason behind the questionnaire being short and simple is that the person filling it out will not get bored. Please prepare a questionnaire with about 25-30 questions.

Let me know if you are convinced with the simple questionnaire. If so, I will send you the format.

Regards,
Malini

Hi Malini,

This is Pradnya. I am thankful to you for your reply. Yes, I do understand the importance of a simple and accurate questionnaire. I have prepared a questionnaire. If it is possible for you, please check it and give me your suggestions and opinions about it. Also, if possible, could you forward your questionnaire so that I can get an idea?

I have more queries about the survey. If you are interested in answering them, I will convey them.

Waiting for your reply.

Take care,
Pradnya

Hi,

I went through your questionnaire. You can include a few more questions on the leave provided by the company, the welfare facilities, the social security measures provided, and employees' learning opportunities. You can also ask about the infrastructure (lighting, drinking water, workstation not overcrowded, etc.), recreational facilities, transport facilities, canteen facilities, motivational factors in the company, etc.

As you mentioned that you have some queries, feel free to ask them. If you need any more help, let me know.

Regards,
Malini

Hi Pradnya,

Can you please send me your help on the same topic of employee satisfaction?