Seeking Resources for Call Center Pre-Process Training: Where Can I Find Modules and Presentations?

chaitanya.chatterjee
Hello CiteHR members,

I have received an offer to lead the training department of a company that wants to enter the BPO and Call Center field. Although I have been in this industry for a good amount of time now, my expertise is primarily in Process Training. While I am also well-versed in Pre-Process Training, I do not have access to modules, course contents, or presentations, as in all my previous organizations, they were copyrighted by the company. Therefore, I am looking for sources from which modules and presentations can be gathered regarding Call Center/BPO specific Pre-Process Training, such as Customer Service, Voice and Accent Neutralization Coaching, Culture Sensitization, Telephone Etiquette, and other soft skills parameters.

I would appreciate suggestions and any kind of help from all the members, or if someone can share with me the necessary resources. Thanks.

CC
saurabhpande
Hi Chaitanya,

Could you please specify the type of PowerPoint presentation you require and the purpose it will serve?

Saurabh Pande
Culinary Academy of India
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