Can You Help Clarify the Differences Between These Grievance Procedures?

Hello seniors, I have a confusing question that was asked in an interview, and I would like an answer. Please tell me the difference between the following terms:

1. Grievance Procedure
2. Grievance Redressal Procedure
3. Grievance Handling Procedure
4. Grievance Redressal Machinery

Although I almost know the answer, I need it to be confirmed. Seniors, kindly reply. I am eagerly waiting for your valuable input.

Dear Snowhite, with reference to your statement, "Though the answer is almost known but it's required to be confirmed," could you please provide what your answers are? Then only it can be "CONFIRMED."

Warm regards.

Raj Kumar has given an apt answer to your query. In addition, I would add that instead of writing a long response, try to draw a Venn diagram depicting how the four terms are related.

Have a nice day.

Regards,
Simhan
A retired academic in the UK

Does it mean that all these four terms are the same, meaning the steps followed to solve a grievance, complaint, or dissatisfaction? Please let me know if you need further assistance.

Dear Snowhite, you have not come out with the 'answers' as you understand them; you have only rephrased your question. How can all these terms "mean the same thing"?

For a layman, such terms may seem the same, but for a professional, each term has a very specific meaning. I think this was the reason the question was asked in the interview: to assess your proficiency level. A beginner would be floored by this question, but an expert can provide a week's course in explaining these terms, especially now with the amendment in the Industrial Disputes Act and insertion of Section 9C under Chapter IIB.

The terms are different but related to each other - that is why you were suggested to draw a Venn diagram to understand the relationship. Please do give it a try; it should be interesting to do so.

@ M. Peer Mohamed Sardhar, dear Sir, thanks for your appreciation. In the given situation, I feel that guiding the person in discovering and acquiring a clear concept would be more effective than just doling out an answer (which he might forget within a week).

Warm regards.

I am not an HR expert; however, I have learned how to search for any information I require using Google. I then read the necessary material, digest, and synthesize the info to answer queries. I suggest that you do the same. Raj Kumar has given you a pointer as to what to search for. I precisely did that and found a website where I could gather the difference between Grievance Procedure and Grievance Redressal Procedure, which is a subset of the former. I hope this response motivates you to explore for yourself and then post your answer for comments. Have a lovely day.

Regards,
Simhan

Please edit your message to avoid SMS language. This is a professional site. Have a nice day.

Simhan, a retired academic in the UK

Hey friends, this is Jiu. I am working on my project in grievance handling. I need some questionnaires regarding that. Please help me out.