How Do You Explain to a Customer How You Got Their Number Without Losing Trust?

How to Answer the Customer if He Asks, "How Did You Get My Number?"

When responding to a customer inquiring how you obtained their contact information, it is essential to be transparent and honest. You can address this concern by explaining the source of their number. For instance, you could say, "Our records show that your number was provided during a previous interaction with our company." This approach demonstrates respect for the customer's privacy and helps build trust in your communication.

I am new in the marketing field, so I don't know how to answer the customer if he asks, "How did you get my number?" And how to answer the customer if he says, "Please take off my name from your list." They may repeat some responses like "I am not interested," "I am busy right now," or "Don't call me again." I don't know how to respond to these types of replies. Please help me.

Handling Pesky Calls: Tips for Telecallers

While welcoming you to CITEHR, I must inform you that I have merged both your threads into one, as one was a part of another.

Coming to your query, I am at the receiving end of such pesky calls at least 10 times a day, whether I am busy, eating, driving, or in a washroom. Imagine my patience! However, not every customer may be so polite or favorably disposed.

Therefore, responses like "I am not interested, I am busy right now, don't call me again..." are probably the mildest form of refusal.

Understanding and Sensitivity

The first thing is to be understanding and sensitive to the customer, as they may be terribly busy or under stress.

The best response, in my opinion, could be the following:

"Oh! I am terribly sorry to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed."

Don't worry, the caller will not ask you back how you would know when they will be free. If they do, the script may go like this:

You: Good Morning/Afternoon/Evening... This is YY from XX company.

Customer: I am not interested, I am busy right now, don't call me again.

You: Oh! I am terribly sorry to hear it, Sir/Ma'am. I shall call you later when you are free and relaxed.

Customer: How do you know when I will be free?

You: Perhaps you would like to tell me, Sir/Ma'am, if you do not mind.

If you can reach this far, you will have the customer's attention, and it is most likely that they will let you go through your sales pitch.

Truthfulness as a Strategy

Truth is a great weapon, and being truthful may help you answer the customer's query "How did you get my number?" You can say: "I was given/provided with a call list, and your name and mobile number figure in it."

What puts off the customer is when telecallers act smart by saying "Your name was taken from a lucky draw," etc. Remember the famous quote: "She is not a moron. She is your customer."

When the customer says, "Please take off my name from your list," you can reply truthfully, "I shall do my best," and really try to get it done. However, if it is not possible, tell the customer, "It may not be possible for me, as I am not empowered to do so; however, I shall convey your concern."

Hope you will find the above suggestions helpful. Do revert back in case of any queries/clarifications.

Warm regards.

Dear Caller, Raj Kumar Hansdah has given you sound advice. I used to get such calls back home. I am so glad nobody disturbs me now that I am holidaying in India.

One of the most annoying bits about "cold callers" is that they ask for persons by name without disclosing who they are or whom they represent. Another annoying thing is that they do not take "No" or "Not interested" for an answer. I have stopped being polite now and just shut the connection off.

Why do you think everyone you call should be interested and have the patience to listen to you? As RKH has said, apologize first and then try to do what the respondent requests you.

Have a nice day.

Regards, Simhan