New HR in International Call Center: Need Help with Leave and Appraisal Policies

Assistance Needed for HR Activities in an International Call Center

I have recently been recruited as an HR professional in a newly established international call center. I have been tasked with the following activities and would appreciate your assistance with the details:

Leave Policy Format

I am looking for a leave policy format suitable for an international call center.

Performance Appraisal Formats

I need monthly, half-yearly, and yearly performance appraisal formats for an international call center.

Your help with this matter would be greatly appreciated.

Regards,
Deepthi

To create a comprehensive leave policy for an International call center in Mumbai, India, ensure it covers aspects like types of leave (sick, vacation, personal), accrual rates, approval procedures, and any specific regulations for the call center industry. For the appraisal format, consider a mix of monthly, half-yearly, and yearly evaluations. Include key performance indicators (KPIs) relevant to call center operations, feedback mechanisms, goal-setting processes, and clear rating scales. Align both policies with local labor laws and industry best practices to ensure fairness and compliance.