Starting a Training Department from Scratch: How Do I Create Effective Modules?

Dear Seniors, I am Sumith, working as an HR executive in a four-star hotel. Recently, I have been asked to start the training department. How should I begin, and could you please help me create training modules? This is a new department for me. Please give valuable suggestions.

Regards,
Sumith

In what aspect do you need our suggestions—creating modules, presentation skills, or engaging external facilitators? Please let us know how we can assist you further.

Training Needs Analysis for a Four-Star Hotel

Thank you for your email. I am looking for modules and presentation skills for a four-star hotel with 100 staff members. Could you please describe how to conduct a training needs analysis?

I am awaiting your prompt reply.

Regards,
Sumith

Dear Sumith,

You can choose from the following modules:

• Advanced supervision
• Assertive communication
• Assigning and delegating work
• Coaching, counseling, and discipline
• Communication skills
• Food cost control
• Effective listening
• Interviewing skills
• Improving customer average spend
• Improving staff productivity
• Marketing and selling skills
• Motivating employees
• Objective setting and performance appraisal
• Planning and scheduling
• Problem-solving
• Profit and loss accounting
• Recruitment and selection
• Reducing staff turnover
• Supervision for managers
• Supervision skills
• Supervision for chefs
• Teambuilding
• Time management
• Train-the-trainer
• Wage cost control

Bar Tending
Restaurant management
Culinary skills
Food preparation and safety
Leadership and Chain Management
Hotel and Restaurant Health and Safety

Regards,

Sugandha

Hi Sumith,

I am Swapnaja. I have been working in the training department of a 4-star deluxe property for the past 5 months. I believe I can offer you some assistance.

Firstly, check with all your HODs to determine the type of training they require for their staff to ensure smooth operations. You should also review your SOPs for guidance. Start selecting topics accordingly for each department and consider creating a training schedule or calendar.

There is a lot of material available on the internet that you can utilize for training purposes. If you need further information, please feel free to contact me at swapnajagodbole@gmail.com.

Regards,
Swapnaja

Hi Sumith,

I am Samidha. I too recently started training sessions in my company. So basically, you can start activities by the type of induction program, followed by an official introduction of your employees by themselves. This should include hobby descriptions and performance accordingly, or cross-introductions can be taken. In further sessions, you can cover topics like communication, motivation, time management, etc. Role-plays and ice-breaking activities are important.

All the best!

Regards,
Samidha

There is already a lot of material here on CiteHR posted by other members on such topics as training needs analysis, training calendars, techniques, training games, etc., etc.
CiteHR has a wealth of material on every conceivable topic, and it is all available to you. Just use the Download Search Box at the top of the page. The CiteHR administrators have made it so easy for you to find what you need. Search FIRST, Ask SECOND.