I just started in the hospitality industry with a HR role and I have been asked to provide some key ideas on HR strategy for the company next year.
Our division has about 150 staff members. Although we primary provide services to a lot of customers we do not have a sales department since the services has been contracted to our company on a long term basis.
However, we are getting some poor feedback from our customers in terms of service levels, and the staff doesn't really feel motivated as people are used to the way things are.
If anyone has any simple PPT or similar materials or any pointers on a few simple bullet points and suggestion it will be really helpful!
Our division has about 150 staff members. Although we primary provide services to a lot of customers we do not have a sales department since the services has been contracted to our company on a long term basis.
However, we are getting some poor feedback from our customers in terms of service levels, and the staff doesn't really feel motivated as people are used to the way things are.
If anyone has any simple PPT or similar materials or any pointers on a few simple bullet points and suggestion it will be really helpful!