New to HR in Hospitality: How Can I Boost Staff Motivation and Improve Service Feedback?

I just started in the hospitality industry with an HR role, and I have been asked to provide some key ideas on HR strategy for the company next year. Our division has about 150 staff members. Although we primarily provide services to a lot of customers, we do not have a sales department since the services have been contracted to our company on a long-term basis. However, we are receiving some poor feedback from our customers in terms of service levels, and the staff doesn't really feel motivated as people are used to the way things are. If anyone has any simple PPT or similar materials or any pointers on a few simple bullet points and suggestions, it will be really helpful!

A Suggestion.

You can train staff of your organization on Business Etiquette and Customer Service Orientation. These two things will help them in understanding how to handle different clients in different situations.

Regards,
Noopur

Those are a couple of helpful ideas.

What I am really looking for are some suggestions for me to put together in a PPT for our HR strategy presentation to senior management.

Hi,

I suggest you go through some articles on Balanced Scorecard, Workforce Scorecard, and HR Scorecard. It's really helpful to align HR strategy with business strategy. There are also books available on these topics.

This is all I can help with.
Tarun

Dear all,

I need to write a business report to the managing director outlining a new HR strategy for the business. Can someone help?

Helen