Hello Sudipta,
You might want to consider the following general areas in determining your training needs:
- Management, leadership, and supervision skills
- Soft skills, such as communication and conflict resolution
- Environment, health, and safety
- Human resource processes, such as performance management
- Business skills, such as strategy, planning, and process improvement
- Technical line and staff skills such as telephone etiquette and inventory management
You can find out more about identifying training needs by visiting our webpage at http://www.businessperform.com/html/training_needs_analysis.html.
Les Allan
Training Tools and Templates
http://www.businessperform.com