Customer Service A New Look - Ppt Download

Dear all,
Here is some thoughts about customer service which may help a lot of people who's work depends on customer satisfaction.

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very good ppt on customer focus...do you have a similar one for leadership skills too?
Regards

The shared ppts really help but as a trainer we must develop the skill of making our own modules. I also feel that using some ideas to get a head start is not bad.