How Do You Set Effective KPIs for Different Department Heads? Seeking Advice!

Dear All,

I need some help with setting the KPIs against the set KRAs for different positions within the company.

1. Marketing Head
2. Administration Head
3. HR Head
4. Accounts Head
5. Operations Head
6. Quality Head
7. R&D Head

For example, if one of the KRAs for the Operations Head is:

- Develop and implement Quality Management strategy and plans.
- Ensure both external and internal requirements are met up to customer expectations.

What would be the appropriate KPI (quantitative) for this position?

Dear All, I need some help on setting the KPI against the set KRA for different positions of the company.

1. Marketing Head
2. Administration Head
3. HR Head
4. Accounts Head
5. Operations Head
6. Quality Head
7. R&D Head

For example, if one of the KRA for the Operations Head is:

- Develop & implement Quality management strategy & plans.
- Ensure both external & internal requirements are met up to customer expectations.

Then, what would be the appropriate KPI (quantitative) for this position?

Hi shakunvij, you can start setting KPI by:

- Develop & implement Quality management strategy & plans.
- # of plans developed per year
- % of implementation of plans & programs

- Ensure both external & internal requirements are met up to customer expectations.
- % customer satisfaction
- min/hrs turnaround time
- # of customer complaints addressed per day

Enjoy...