New to Pre-Process Training for Outbound? Seeking Your Best Guidelines and Tips

Hi All,

I am a pre-process trainer for outbound processes, and I recently took on this role. Please help me with pre-process training guidelines so that I can handle this profile effectively.

Suggestions for Pre-Process Training

Please consider the following suggestions:

- Vertical/Industry Knowledge
- Client Information
- Information about the culture of the country the client belongs to or the target customer base
- Communication (verbal/written) as required in the role
- Legal Purviews for the Job: For example, if it's related to car insurance selling, then certain laws related to that
- Data Protection Act
- Behavioral: Emotional Intelligence (Escalations Handling)

Regards,
(Cite Contribution)

Hi All,

I am a soft skills trainer working as a freelancer. Please help me with pre-process training modules (content) for 10 days for a jewellery house (domestic voice process).

Regards,
Vijay Sridhar

Hi All,

I am a soft skills trainer working as a freelancer. Please help me with pre-process training modules (content) for 10 days for a jewelry house (domestic process).

Regards,
Vijay Sridhar