New to Pre-Process Training for Outbound? Seeking Your Best Guidelines and Tips

Hi All,

I am a pre-process trainer for outbound processes, and I recently took on this role. Please help me with pre-process training guidelines so that I can handle this profile effectively.

Dear Priya,

Please consider the following suggestions:

1. Vertical/Industry Knowledge
2. Client information
3. Information about the culture of the country the client belongs to or the target customer base
4. Communication (verbal/written) as required in the role
5. Legal purviews for the job - For example, if it's into Car Insurance selling, then certain laws related to that
6. Data Protection Act
7. Behavioural - Emotional Intelligence (Escalations handling)

Regards,
(Cite Contribution)

Hi All,

I am a soft skills trainer working as a freelancer. Please help me with pre-process training modules (content) for 10 days for a jewellery house (domestic voice process).

Regards,
Vijay Sridhar

Hi All,

I am a soft skills trainer working as a freelancer. Please help me with pre-process training modules (content) for 10 days for a jewelry house (domestic process).

Regards,
Vijay Sridhar