Hi Nandini,
You can find the answer from the definition of HR itself. The main responsibility of HR is to manage Human Resources, so you may derive that an HR person needs to be fair, open, and articulate in the communication that he/she passes on. The person needs to be approachable to employees in the organization and should be able to understand and resolve their concerns effectively.
It needs to be in line with the following Cs:
1. Connect: HR must show that they value employees. Employee engagement is a direct reflection of how employees feel about the organization.
2. Career: HR should provide challenging and meaningful work with opportunities for career advancement. Most people want to do new things in their job. For example, do organizations provide job rotation for their top talent? Are people assigned stretch goals?
3. Clarity: HR must communicate a clear vision. Success in life and organizations is, to a great extent, determined by how clear individuals are about their goals and what they really want to achieve. In sum, employees need to understand what the organization's goals are, why they are important, and how the goals can best be attained.
4. Convey: HR clarify their expectations about employees and provide feedback on their functioning in the organization through creating proper mechanisms.
5. Congratulate: Exceptional leaders give recognition, and they do so a lot; they coach and convey.
6. Contribute: People want to know that their input matters and that they are contributing to the organization's success in a meaningful way. In sum, good HR help people see and feel how they are contributing to the organization's success and future.
7. Control: Employees value control over the flow and pace of their jobs, and leaders can create opportunities for employees to exercise this control. A feeling of "being in on things," and of being given opportunities to participate in decision-making often reduces stress; it also creates trust and a culture where people want to take ownership of problems and their solutions.
8. Collaborate: Studies show that when employees work in teams and have the trust and cooperation of their team members, they outperform individuals and teams which lack good relationships. Great leaders are team builders; they create an environment that fosters trust and collaboration.
9. Credibility: HR should strive to maintain a company's reputation and demonstrate high ethical standards.
10. Confidence: Effective HR help create confidence in a company by being exemplars of high ethical and performance standards.
Seniors, please add in case I have missed some point.
Regards,
Kriti